Night Audit

Join our team as a Night Auditor at Ibis Melbourne Hotel & Apartments!

We're seeking a detail-oriented and customer-focused individual to manage our hotel's overnight operations and ensure a seamless guest experience.

• This role is required to work overnight from 11pm to 7.00am the next day.
• Oversee front desk operations during the night shift, handling guest check-ins, check-outs, and enquiries with a friendly and professional manner
• Perform end-of-day reconciliation procedures.
• Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
• Serve as the primary point of contact for guest needs and concerns throughout the night
• Conduct regular security rounds to maintain a safe and peaceful environment for all guests
• Prepare comprehensive reports for the day shift team, ensuring smooth transitions between shifts
• Maintain accurate records of all night audit activities

What you bring to the table

• Previous experience in Front Office operations.
• First Aid certificate would be viewed as favourable.
• Strong interpersonal and problem solving skills.
• Exceptional written and verbal communication skills.

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!