Night Manager

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

The Night Manager will assume overall responsibility for the hospital ensuring a safe environment to all patients, staff and stakeholders.
The incumbent will also be responsible for all operational activities in the absence of other Managers. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Utilising the Quadruple Aim to deliver consistently excellent clinical services, ensuring the best and safest person-centred care.

• A shift towards wellbeing and wellness and away from curative, episodic care.
• Ensuring customer centricity is at the centre of all we do, driving greater convenience and integrated, personalised experiences.
• Delivering the best quality and consistency of care.

Operational process improvement and efficiencies

• Ensure the effective management of all nursing related services and activities, according to the policies, procedures and objectives of Netcare
• Assist the Nursing Manager and Unit Managers to develop and implement action plans to improve problem areas and to monitor progress at night
• Monitor results of the Staff Survey and assist the Nursing Manager and Unit Managers to address problem areas and staff concerns
• Liaise with agencies to provide additional staff where required
• Monitor quality care delivered by all staff including agency staff

Governance and quality management

• Ensure that the nursing standards, quality assurance and risk management is maintained in the hospital.
• Determine acuity and workload of all wards/units and allocate staff appropriately.
• Identify quality improvement opportunities and ensure appropriate strategy and quality improvement initiatives are developed and measured.
• Ensure the principles of infection prevention and all standard precautions are adhered to.
• Implement group quality initiatives.

Risk management

• Investigate all negative incidents and ensure appropriate capturing on IMS
• Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents and incidents to Line Manager / Safety Representatives
• Ensure compliance with protocols, policies and Acts
• Ensure that all equipment is in working order and properly maintained
• Control of asset register

Patient care

• Develop and continue quality circles in the departments
• Co-ordinate and monitor all nursing activities in the hospital
• Ensure smooth delivery of care by regular ward rounds and audits
• Monitor the management of all medication
• Conduct regular checks of emergency equipment
• Facilitate patient referrals where required
• Liaise with the treating Doctors and ensure their orders are carried out

TRANSFORMATION OF OUR SOCIETY

Transformation targets

• Ensure achievement of transformation goals as set out by the Transformation Committee

Teamwork

• Actively participate as a member of a team to achieve goals

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
• Keep up to date with Netcare’s evolving policies and procedures
• Keep abreast of current research in the applicable discipline

People management

• Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organization
• Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
• Develop a talented nursing workforce.
• Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
• Facilitate effective change and conflict management
• Ensure professional conduct and appearance of staff
• Maintain the process of Maximising Performance and Balanced Score Cards.
• Maintain a student friendly, academic environment in the hospital at night and work closely with the Clinical Facilitation Department to address problems and to implement solutions where applicable.
• Encourage in-service training for nursing staff based on their Individual Development Plans
• Monitor absenteeism rates of nursing staff and assist the Nursing Manager and Unit Managers to manage appropriately

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions
• Develop collaborative relationships to help accomplish work goal

ORGANIC GROWTH

Strategic business alignment

• Maintain alignment with hospital Nursing Strategy

SKILLS PROFILE

EDUCATION

Essential

• A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree) or equivalent NQF level 7 qualification
• Registration with SANC as a Registered Nurse
• Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
• Nursing Administration /Health Service Management

Preferred

• A qualification in BLS/ALS is beneficial

WORK EXPERIENCE

Preferred

• 2 or more years’ experience in a private hospital setting
• Experience in clinical leadership

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Coaching Others

• The capacity to recognise development areas in others and support them to facilitate personal development through coaching.

Leading and Managing Change

• The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.

Performance Development

• The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.

Taking Action

• Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Decision Making

• Capable of making decisions timeously and taking responsibility for the consequences.

Managing Self

• Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Adapting and Responding to Change

• Capable of supporting and advocating change initiatives and managing own reaction to change.

Continuous Improvement

• The capacity to improve systems and processes to facilitate continuous improvement.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting business operations including night and weekend shifts.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.