Nightshift Customs Administrator

SUMMARY DESCRIPTION:

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

Working Hours

The shifts are 6PM - 6AM on a 4 nights on, 4 nights off rotation.

KEY RESPONSIBILITIES:

• Ensure timely arrival for work
• Ensure smooth and timely customs process flow.(Work quality and timeliness)
• Understand all the elements of the import and export customs SOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.(Job execution)
• Ensure accurate and timely data entry into our operating system. (Work quality and timeliness)
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.(Job Execution)
• Assist with verification of customs declaration information and the submission of such to the customs authority.(Job Execution)
• Interact with customs authorities to address any issues/questions that may arise during the clearing process. (Exceptional customer service)
• Act as the liaison between the customs authorities (or other government agencies) and customers (Exceptional customer service)
• Ensure timely customs clearance of cargo to customer for shipments (Work quality and timeliness)
• Verify documents received for customs purposes are compliant and correct.(Job Execution)
• Interact with our customers during the clearance process ensuring that they are very pleased with our service (Exceptional customer service)
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.(Job execution)
• Understand department process flow, constantly looking for areas of improved efficiency.(Expeditors culture)
• Meet KPI standards, as per the company’s procedures.(Expeditors culture)
• Overseas communications, timely responses to emails and requests (internal and external) (Work quality and timeliness)
• Escalation of problems to Management when necessary (Effort and teamwork)
• Meets company standards of 52 hours training per year per employee.(Training)
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. (Expeditors culture)
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.(Expeditors culture)

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Knowledge of customs brokerage process
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Knowledge of incoterms

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

Behaviours:

• Positive and willing to help attitude
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

All your information will be kept confidential according to EEO guidelines.