NOC Lead

YOU are the senior operational authority within the NOC and will work hands on alongside a NOC Engineer. YOU will own incident management from detection to resolution, lead the bridge, and drive stakeholder communications. YOU will deliver post incident reviews within 10 days and build runbooks and KPIs as part of establishing change management processes. A key project in your first year is leading a strategic transition away from MSP.

Responsibilities

• Own all P1 and P2 incidents from detection to resolution
• Lead the incident bridge and drive stakeholder communications
• Deliver post incident reviews within 10 days
• Maintain operational status across remote sites including WAN FortiGate firewalls Cisco Nexus NetBox IPAM and monitoring stacks
• Act as primary escalation for ISPs and ensure backup readiness
• Enforce change management protocols including freeze windows during Bitcoin halving and earnings events
• Manage VPN access network automation and device licensing
• Onboard mentor and run quarterly reviews for the NOC Engineer
• Collaborate with the TechOps Manager to ensure smooth shift handovers via Jira

Requirements

• 5+ years in network operations NOC or infrastructure engineering
• Proven Incident Leadership experience as the primary driver on the bridge during critical P1 P2 production events
• Technical stack experience with FortiGate firewalls Cisco Nexus ProCurve switching WAN circuits OpenVPN and full monitoring stacks Zabbix LibreNMS Grafana PagerDuty
• Working knowledge of GCP infrastructure and Terraform (IaC)
• Experience with MSP transitions or building NOC SOPs from scratch is highly desirable
• Calm under pressure highly communicative and protective of team sustainability

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short term disability
• Long term disability
• Paid time off