Noc Support Engineer - CCTV
Job Description:<\/b> NOC Support Engineer \u2013 CCTV
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Position Title:<\/b> NOC Support Engineer \u2013 CCTV
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Department:<\/b> Network Operations Center (NOC)
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Location:<\/b> Andheri
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Reports To:<\/b> NOC Manager / Operations Lead
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1. Role Overview<\/b>
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The NOC Support Engineer \u2013 CCTV is responsible for monitoring, managing, and troubleshooting CCTV networks and surveillance infrastructure in real\-time. The role ensures system uptime, timely incident response, proactive maintenance, and endpoint health management while coordinating with on\-ground field engineers and clients to ensure service continuity.
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2. Key Responsibilities<\/b>
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Monitoring & Surveillance
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\- Monitor CCTV systems, health dashboards, NVR/DVR feeds, and network alerts 24/7.
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\- Track status of all devices including cameras, servers, storage, and network equipment.
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\- Respond to system\-generated alarms promptly.
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Incident Management
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\- Diagnose and resolve first\-level and second\-level technical issues related to CCTV, network connectivity, NVR/DVR failures, and video retention issues.
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\- Escalate unresolved issues to senior engineers or field teams as per SOP.
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\- Log incidents in the ticketing system and ensure timely closure.
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Network & CCTV System Support
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\- Perform health checks on CCTV endpoints, bandwidth, storage utilization, and video quality.
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\- Troubleshoot IP camera issues, power supply failures, PoE switch problems, and configuration errors.
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\- Assist with firmware updates, camera resets, and basic configuration tasks.
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Coordination & Communication
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\- Coordinate with field technicians for on\-site support and maintenance.
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\- Provide detailed incident reports to management and clients.
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\- Ensure communication throughout the ticket lifecycle.
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Documentation & Reporting
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\- Maintain updated asset inventory for CCTV devices.
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\- Prepare daily/weekly system performance and downtime reports.
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\- Update knowledge base articles and troubleshooting guides.
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Compliance & SOP Adherence
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\- Follow SLA, escalation matrix, and NOC operational guidelines.
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\- Ensure CCTV data integrity, security compliance, and retention policies.
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3. Required Skills & Qualifications
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Technical Skills
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\- Hands\-on knowledge of CCTV systems: IP cameras, analog cameras, NVRs, DVRs.
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\- Understanding of networking: IP addressing, routing basics, switching, VLANs, PoE.
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\- Experience with monitoring tools (VMS, NOC dashboards, SNMP\-based tools).
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\- Good understanding of storage systems (NAS/SAN preferred).
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\- Familiarity with CCTV brands (Hikvision, Dahua, Honeywell, CP Plus, Axis, etc.).
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Soft Skills
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\- Strong analytical and problem\-solving skills.
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\- Excellent communication and coordination abilities.
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\- Ability to work in shifts (24/7 environment).
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\- Attention to detail and ability to work under pressure.
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4. Educational & Professional Requirements
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\- Diploma/BE/BTech in Electronics, IT, Computer Science, or related field.
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\- 1\u20133 years of experience in CCTV/NOC/network support roles.
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\- Preferred Certifications: CCNA, CCTV/VMS vendor certifications, NOC/Network Monitoring Tools training.
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5. Key Performance Indicators (KPIs)
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\- Incident response time
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\- SLA adherence
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\- System uptime percentage
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\- Ticket closure rate
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\- Accuracy of reporting and documentation
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