North America Public Sector (NAPS) Customer Success Executive - System Integrators
About the role:
As a Customer Success Executive, you will oversee success planning and technical initiatives to help North America Public Sector (NAPS) clients maximize the benefits of Red Hat's products and platforms. You will partner with leading System Integrators to create strategic success plans, engaging directly with senior executives, enterprise architects, and development teams. By working across internal and external groups, you will lead implementation efforts and develop proof-of-concept programs. Your primary focus will be to eliminate technical and operational hurdles, ensuring customers successfully achieve the intended value of their investments.
*Active DoD Secret clearance required
What you will do:
Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
Create and execute customer success plans with discrete milestones and actions to achieve customers’ business objectives by tasking technical execution teams.
Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
Assess the customer’s knowledge of Red Hat’s products and overall readiness to support customers through a structured learning plan and ensure delivery through partners.
What you bring:
8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
Experience with technical project planning and execution management.
Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations
Ability to independently deliver consultative-type customer-facing engagements.
Practical knowledge of DevOps and agile concepts, application development and deployment tools.
Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct
Experience with Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutions
Experience with and/or understanding of NAPS System Integrators
Active DoD Secret clearance required; Top Secret preferred
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.