O&M Manager : Rooftop Solar ( Residential + Commercial + Industrial)

About Us:
<\/span><\/span><\/b><\/span><\/span>Founded in 2013, SUN360 is Goa's leading solar solutions company, helping homeowners, businesses, industries, and institutions transition to clean energy.<\/span><\/span><\/span>
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Since the introduction of the Goa State Solar Policy in 2018, SUN360 has successfully installed over 18 MW of solar capacity across Goa and built one of the state's largest solar customer portfolios.<\/span><\/span><\/span>
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From design and installation to operations, maintenance, and long\-term performance management, SUN360 delivers end\-to\-end solar solutions powered by cutting\-edge technology, operational excellence, and a customer\-first mindset.<\/span><\/span><\/span>
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As we continue to scale, we are looking for an exceptional O&M Manager to lead our growing service division and help us deliver world\-class customer experiences across our installed base.<\/span><\/span><\/span>
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This Role Is For You If<\/span><\/span><\/span>
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You currently manage solar service operations and are ready for a larger canvas.
You understand solar PV systems, inverters, batteries, monitoring platforms, and customer service.
You have led field technicians, handled customer escalations, improved operational processes, and know how to balance customer satisfaction with business performance.<\/span>
<\/span>Most importantly, you enjoy building teams, solving problems, and creating systems that scale.
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Job Overview:<\/span><\/span><\/b><\/span><\/span>
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Service Operations Leadership<\/span><\/span><\/span>
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Lead preventive maintenance, troubleshooting, repair, and performance optimization activities<\/span><\/span><\/span>
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Plan, coordinate, and allocate service resources effectively across multiple sites<\/span><\/span><\/span>
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Ensure timely response and resolution of customer service requests<\/span><\/span><\/span>
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Improve service workflows, SOPs, and operational efficiency<\/span><\/span><\/span>
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Technical Leadership<\/span><\/span><\/span>
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Provide technical guidance on:<\/span><\/span><\/span>
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Solar PV Systems<\/span><\/span><\/span>
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Inverters<\/span><\/span><\/span>
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Battery Storage Systems<\/span><\/span><\/span>
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Monitoring Platforms<\/span><\/span><\/span>
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Review technical reports and service documentation<\/span><\/span><\/span>
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Stay updated with industry developments and emerging technologies<\/span><\/span><\/span>
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Customer Success & Experience<\/span><\/span><\/span>
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Ensure exceptional customer service and high customer satisfaction<\/span><\/span><\/span>
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Manage customer escalations and complex service cases<\/span><\/span><\/span>
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Collaborate with sales, project, and engineering teams to create a seamless customer journey<\/span><\/span><\/span>
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Drive customer retention and long\-term engagement<\/span><\/span><\/span>
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Team Leadership<\/span><\/span><\/span>
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Lead, mentor, train, and develop service technicians and support personnel<\/span><\/span><\/span>
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Conduct performance reviews and coaching sessions<\/span><\/span><\/span>
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Build a culture of accountability, responsiveness, and continuous improvement<\/span><\/span><\/span>
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Optimize workforce planning and resource utilization<\/span><\/span><\/span>
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Performance Management<\/span><\/span><\/span>
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Track and improve key service KPIs including:<\/span><\/span><\/span>
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Response Time<\/span><\/span><\/span>
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Resolution Time<\/span><\/span><\/span>
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System Uptime<\/span><\/span><\/span>
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Ticket Closure Time<\/span><\/span><\/span>
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AMC Performance<\/span><\/span><\/span>
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Customer Satisfaction<\/span><\/span><\/span>
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Service Quality Metrics<\/span><\/span><\/span>
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Analyze trends and recommend improvements to enhance operational performance.<\/span><\/span><\/span>
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Revenue & Business Growth<\/span><\/span><\/span>
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Identify opportunities for AMC growth and service expansion<\/span><\/span><\/span>
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Support system upgrades, performance enhancement initiatives, and value\-added service offerings<\/span><\/span><\/span>
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Help strengthen recurring service revenue streams<\/span><\/span><\/span>
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Contribute to customer referral and retention initiatives<\/span><\/span><\/span>
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Compliance & Safety<\/span><\/span><\/span>
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Ensure compliance with industry standards and safety regulations<\/span><\/span><\/span>
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Maintain accurate service documentation and operational records<\/span><\/span><\/span>
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Drive a strong safety culture across field operations<\/span><\/span><\/span>
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Requirements<\/h3>
Bachelor's Degree in Electrical Engineering, Renewable Energy, Mechanical Engg or related field preferred<\/span><\/span><\/span>
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5+ years of experience in Solar Service, Operations, O&M, or Maintenance<\/span><\/span><\/span>
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Strong knowledge of:<\/span><\/span><\/span>
Solar PV Systems<\/span><\/span><\/span>
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Inverters<\/span><\/span><\/span>
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Battery Storage<\/span><\/span><\/span>
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Monitoring Platforms<\/span><\/span><\/span>
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Experience managing field technicians and service teams<\/span><\/span><\/span>
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Strong customer management and problem\-solving skills<\/span><\/span><\/span>
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Experience with CRM and service management software<\/span><\/span><\/span>
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Excellent communication and leadership abilities<\/span><\/span><\/span>
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Benefits<\/h3>
The Opportunity<\/span><\/span><\/b> <\/span><\/span>
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As O&M Manager, you will lead the service operations for:<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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1,000+ installed solar projects<\/span><\/span><\/span>
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18 MW+ of operational solar assets<\/span><\/span><\/span>
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Multiple AMC and service teams<\/span><\/span><\/span>
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One of Goa's largest solar customer portfolios<\/span><\/span><\/span>
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This is not a maintenance coordination role.<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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This is a leadership position responsible for customer experience, operational excellence, team development, service revenue growth, and long\-term asset performance.<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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You will work directly with senior leadership and play a key role in shaping the future of SUN360's service business.<\/span><\/span><\/span><\/span><\/span><\/span><\/span>
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