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customssupport

O2C Specialist - Credit Control UK&IE

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Company Overview

We are a dynamic and forward-thinking customs services provider, committed to delivering exceptional customs solutions to our clients. With a strong focus on operational excellence, we are looking to strengthen our finance team by hiring a meticulous and proactive O2C Specialist - Credit Control to support our UK&IE operations.

Position Summary

We are looking for a detail-oriented O2C Specialist Credit Control to join our Finance team at Customs Support Group.

In this role, you will be responsible for executing end-to-end billing activities within the Order-to-Cash process, ensuring invoices are issued accurately and on time while delivering excellent support to both internal and external stakeholders. You will play a key role in maintaining billing accuracy, resolving invoice-related issues, supporting month-end activities, and contributing to process improvements across the billing function.

To be successful in this role, you should have a solid understanding of billing processes, strong analytical skills, excellent attention to detail, and the ability to work effectively in a fast-paced, international environment.

Key Responsibilities:

  • Primary focus is the collection of receivables from our customers by actively contacting customers by phone and email.

  • Support our customers and our internal operations team with information about receivable positions and invoices.

  • Agree payment arrangements with customers and document these

  • Manage external debt collection processes

  • Support in the preparation and analyses of periodic reports and overviews

  • Contribute to the continuous improvement of the company’s credit management processes.

  • Ensure invoices are issued accurately and within agreed service levels and contractual requirements.

  • Collaborate closely with Sales, Operations, Customer Service, Finance, and IT teams

  • Support month-end closing activities

  • Maintain compliance with internal controls, company policies, and audit requirements.

  • Identify opportunities for process improvement, standardization, and automation.

  • Support system enhancements and ongoing implementation of Microsoft Dynamics Business Central.

  • Contribute to continuous improvement and transformation initiatives within the O2C function.

Requirements:

  • Minimum 3 years of experience in credit management roles ; Order-to-Cash, Accounts Receivable, or Finance Operations.

  • Experience in a shared services (SSC) or international environment is considered an advantage.

  • Experience working with ERP systems (Microsoft Dynamics Business Central, SAP, Oracle, or similar).

  • Strong Excel skills and ability to analyze operational data.

  • High attention to detail and strong organizational skills.

  • Strong problem-solving and analytical capabilities.

  • Ability to prioritize workload and meet deadlines in a fast-paced environment.

  • Strong communication and stakeholder management skills.

  • Proactive mindset and commitment to continuous improvement.

  • Experience with Power BI, reporting tools, or automation initiatives is an asset.

  • English knowledge – advanced (min. B2) level.

What we offer:

  • A dynamic and international work environment.

  • A permanent position with growth potential.

  • Attractive fringe benefits, including a pension plan.

  • Hybrid working model and flexible working hours.

  • Learning & development opportunities.

If you are passionate about finance and eager to contribute to a growing organization, we encourage you to apply for this exciting opportunity.