OEM Customer Service Coordinator

Titan International is a global leader in specialty tires and wheels, serving industries such as agriculture, construction, outdoor power equipment, powersports, and trailers. We deliver high-quality products that help keep equipment operating and businesses moving. With a strong global footprint and a customer-first mindset, we’re focused on growth, innovation, and building a team that drives our continued success.

We’re seeking an OEM Customer Service Coordinator to join our team. This role is responsible for managing customer orders, supporting logistics coordination, and ensuring a high level of service that meets customer expectations. The ideal candidate thrives in a fast-paced environment, builds strong relationships, and demonstrates strong analytical and communication skills. This role plays a key part in supporting both customer satisfaction and operational efficiency.

What you will be doing:

• Act as the day-to-day point of contact for OEM customers

• Respond to inbound calls and emails regarding orders, products, and delivery inquiries

• Build strong customer relationships through timely, professional communication

• Record and manage customer requests, including complaints, returns, credits, and special inquiries

• Process and manage customer orders with accuracy and attention to detail

• Maintain and update order status including backorders, fulfillment, inventory, forecasts, and pricing

• Ensure timely and accurate execution of orders to meet customer requirements

• Support transportation coordination and logistics-related activities

• Serve as a liaison between customers and internal teams (Sales, Operations, Planning, etc.)

• Collaborate with internal departments to meet customer specifications and delivery expectations

• Support sales personnel with issue resolution and customer follow-ups

• Enter and manage customer quality and warranty claims

• Work with customers and internal teams to resolve service and product issues

• Ensure timely resolution and communication of claim status

• Prioritize and manage multiple tasks while meeting department goals

• Identify process improvement opportunities to enhance customer experience

• Maintain accurate records and documentation of customer interactions

• Other duties as assigned