Office & Customer Service Assistant

Office & Customer Service Assistant — Part-Time

CityParking Inc. | Downtown Richmond, VA | Up to 25 hrs/week | Up to $21 / hour | Start Date: Mid-Late July

CityParking Inc., a locally owned parking management company, is hiring a friendly, detail-oriented Office & Customer Service Assistant to join our downtown Richmond office. You’ll be the first point of contact for our customers — in person, on the phone, and by email — while supporting the office team with light administrative and bookkeeping tasks.

What You’ll Do

• Greet walk-in customers and respond to phone and email inquiries with a professional, service-first attitude.
• Answer questions and resolve concerns about parking accounts, payments, permits, and citations.
  
• Post transactions into the bookkeeping system and maintain accurate records.
• Handle general office tasks: filing, mailing, scanning, and data entry.
• Support sales and operations staff as needed.

What We’re Looking For

• Previous customer service experience required; office/admin experience a plus.
• Strong communication skills and a patient, problem-solving approach to tough conversations.
• Comfortable with cash handling; bookkeeping or deposit prep experience a plus.
• Proficient in MacOS and/or Microsoft Office (Word, Excel, Outlook); CRM or POS experience a plus.
• Reliable, discreet, and able to juggle multiple priorities.
• Flexible schedule, up to 25 hours per week.