Office Manager

The Office Manager plays a key role in ensuring the effective day-to-day operation of DM’s Limerick offices at O’Connell Street and Hartstonge Street. This role provides high-quality operational, administrative and executive support to the CEO and Senior Leadership Team, ensuring priorities are managed effectively, communications are handled professionally and follow-up actions are progressed in a timely and organised manner. As a visible and trusted point of contact for employees, visitors and senior stakeholders, the Office Manager is responsible for maintaining a professional, well-organised and welcoming workplace environment that reflects the standards, values and culture of DM Group.

Operations and Office Management

Responsible for the day-to-day operational effectiveness of the Limerick offices, ensuring the workplace is consistently professional, well organised, safe and client-ready
Manage office facilities, services and workplace standards, proactively identifying and resolving operational issues to maintain a high-quality working environment
Maintain an up-to-date supplier and key contact register to ensure operational issues can be addressed promptly, effectively and by the appropriate service provider
Coordinate and monitor third-party suppliers, including cleaning, facilities and office services, ensuring agreed service standards, responsiveness and value for money
Monitor and track office-related expenditure, supporting invoice processing and ensuring costs remain aligned with agreed budgets
Maintain effective office systems, supplies and equipment to support business continuity, operational readiness and a seamless employee and visitor experience
Manage the office apartment for employees visiting from other DM offices, including calendar management, cleaning and servicing arrangements, preparation for arrival, key access controls and related logistics to ensure a professional and welcoming experience
Support robust document management, filing and administrative controls, ensuring records are maintained accurately and in line with agreed internal practices
Coordinate printing, post, courier services, meeting room readiness and hospitality requirements to support efficient office operations and a polished professional environment
Support the Operations team and Sports & Social committee with staff events, internal initiatives and office-based projects, including planning, logistics, coordination and follow-through
Support the maintenance of fixed asset and IT asset registers, including tracking allocation, returns and movements in coordination with IT team
Support local business continuity arrangements, including maintaining emergency contacts, coordinating drills where required and supporting incident response

Executive Level Support

Provide critical executive and administrative support to the senior management team, including the CEO, CFO, COO and Department Heads
Coordinate senior management travel arrangements, including flights, accommodation, transfers, itineraries and related logistics, ensuring travel requirements are managed efficiently, accurately and in line with business priorities
Anticipate requirements, resolve routine issues independently and escalate operational or priority matters appropriately to support effective decision-making
Manage complex diaries, schedules and meeting arrangements, ensuring senior leaders are appropriately prepared and key priorities are protected
Support senior leadership with preparation of board packs, reports and key governance documentation where required
Liaise professionally with internal and external stakeholders on behalf of senior leaders, ensuring timely communication, follow-up and resolution of priority matters
Exercise sound judgement, discretion and confidentiality when handling sensitive information, competing priorities and senior-level requests
Anticipate requirements, resolve routine issues independently and escalate operational or priority matters appropriately to support effective decision-making

Access Control, Security and Compliance

Responsibility for day-to-day office access control arrangements, ensuring workplace access is managed securely, consistently and in line with internal security protocols
Maintain accurate access and key (fob) allocation records, ensuring registers are kept up to date and access control reports can be produced promptly as required
Support the secure handling, storage and retrieval of confidential documents and sensitive information, ensuring appropriate filing, retention and access practices are followed
Support compliance activities, internal controls and audit readiness requirements aligned with ISO 27001 and wider business governance standards
Coordinate fire safety procedures, drills and workplace safety requirements, ensuring compliance with legal obligations and internal standards
Maintain and review health and safety records, ensuring documentation is accurate, up to date and compliant

Administration

Provide high-level administrative support across the Irish offices, ensuring priorities, documentation, records and confidential information are managed accurately, professionally and with appropriate discretion
Coordinate the administration of employee onboarding, ensuring new team members are welcomed professionally and have the information, equipment, access and support they need to settle effectively into the business
Support employee offboarding processes, ensuring leavers complete required steps, return company equipment, and that relevant documentation, records and system updates are completed accurately and in line with internal procedures
Act as a collaborative and dependable team player within the wider support functions of the Irish offices, working closely with Operations, IT, HR and Marketing to support office initiatives, employee activities and day-to-day business needs

Exceptional organisational and prioritisation skills, with the ability to manage competing demands, complex travel arrangements and time-sensitive executive requirements with accuracy, confidentiality and composure
Highly professional communication and interpersonal skills, with the confidence to engage effectively with senior leaders, employees, clients, visitors and external stakeholders
Strong judgement, discretion and confidentiality, particularly when handling sensitive business, information
Excellent attention to detail and accuracy, with a strong commitment to maintaining high-quality records, documentation, registers and administrative controls
Proactive and solutions-focused approach, with the ability to anticipate requirements, resolve routine issues independently and escalate matters appropriately
Strong workplace and office coordination capability, with the ability to maintain a professional, organised, secure and welcoming office environment
Reliable stakeholder management skills, with the ability to build trusted working relationships across teams, functions and seniority levels
Ability to support and sustain positive team morale during busy or peak periods, proactively anticipating pressure points and suggesting practical initiatives that help maintain engagement, energy and team spirit
Strong systems capability, including Microsoft Office and other business applications
Ability to work independently with minimal supervision, demonstrating ownership, sound judgement and a high standard of follow-through

A supportive environment where people are actively encouraged to achieve their career goals
An attractive compensation package
Flexible working environment
Flexible holiday arrangements
An active Sports and Social group
Training, as required, in all aspects of our business
Rapid career development and opportunities for ambitious candidates
Challenging deadline driven environment but balanced with a supportive team and company ethos