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Officer, Front Office - Dubai (Emiratised Role - Part time)
Generic Accountability
Meet and greet visitors to the office.
Direct or escort visitors if required.
Co-ordinate with security for any client visit.
Host visitors whilst they are waiting to be met.
Assist in the planning and preparation of meetings, conferences and conference telephone calls
Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions).
Receive, direct and relay telephone messages and fax messages, etc.
Receive and deliver/forward mail to the concerned staff/office/dept.
Stamp all general correspondence if needed/applicable
Meet and greet visitors to the office
Direct or escort visitors if required
Co-ordinate with security for any client visit
Host visitors whilst they are waiting to be met
Assist in the planning and preparation of meetings, conferences and conference telephone calls
Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
Receive, direct and relay telephone messages and fax messages, etc.
Receive and deliver/forward mail to the concerned staff/office/dept.
Stamp all general correspondence if needed/applicable
Maintain the general filing system and file all correspondence
Make preparations for Soft services related tasks
Maintain an adequate inventory of office supplies for FoH
Respond to staff/visitor inquiries
Assist customers for any issues and complaints and direct them to concerned staff/office/dept.
Provide word-processing and secretarial support for soft services unit
Coordinate the repair and maintenance of office equipment
Answer all incoming calls and handle caller’s inquiries at all times
Assist the other staff as requested
Perform other related duties as required for the Soft services unit
Ensure look and feel of the front of house and building entrances is maintained at all times
Adhere to grooming standards at all times
Comply to limited mobile phone use in public/in front of customers
No eating incl. chewing gum at the desk
No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
No messy work desk/station
Always smile, be friendly and approachable
Do not turn your back to customers or use impolite body language
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.
Presentable and Excellent communication skills in English
Having a professional outlook and customer oriented approach
Graduate
Experience in known organization (national/international)
Customer care
Customer behavior/interaction skills
Customer communication skills
Concierge skills
5* Hotel industry background good to have
VIP interactions experience
Professional attitude
Perfection to detail