On Site Participant Liaison Field Rep - iLife

Job Purpose: The Participant Liaison Field Representative ensures optimal service is provided to participants, participant-hired workers, IRIS Consultant Agency staff, and Department of Health Service staff by helping resolve escalated problems and/or issues. This role compiles and analyzes team data to identify trends and opportunities in order to drive effective performance results.
Essential Job Functions:
(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Directs exemplary customer service to participants, participant-hired workers, co-workers, vendors, and government agencies to ensure compliance with state and regulatory requirements.
• Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to acceptable resolution.
• Conducts interactions with participants, participant-hired workers, vendors, and IRIS Consultant Agency staff.
• Manages and maintains office functionality.
• Ensures the secure delivery of documents
• Provides direction and support throughout the department relative to participant and participant-hired worker issues.
• Other duties as assigned