Onboarding Associate

You will review account openings, perform client due diligence and enhanced due diligence, and assess KYC/KYB documentation to ensure compliance with internal policies and AML/CFT requirements. You will handle customer inquiries, manage communications throughout onboarding, coordinate with internal teams for account administration, participate in relevant training, and perform ad-hoc tasks as needed.

Responsibilities

• Conduct client due diligence and enhanced due diligence in accordance with internal policies and regulatory guidelines
• Conduct periodic KYC and KYB reviews and escalate issues where required
• Own, monitor, and improve customer service and communications throughout the onboarding process
• Coordinate with internal teams to manage customer onboarding and account administration
• Participate in AML/CFT and other relevant training programs
• Handle ad-hoc tasks assigned by the supervisor

Requirements

• Bachelor's degree
• 1–3 years of experience in compliance, onboarding, or due diligence roles, preferably in financial services or fintech
• Good understanding of MAS PSN02 guidelines, notices, and related laws and regulatory standards
• Familiarity with virtual currency regulatory frameworks in other jurisdictions is a plus
• Strong analytical, communication, and documentation skills
• Proficiency in English and Mandarin with the ability to review and assess documents in both languages

Benefits

• Computer equipment to suit your needs
• Generous paid time off