Operation - Trainer (Night Shift )

Role Purpose

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. The role is split into key focus areas, namely:

§ New starter training – the delivery of product and technical training to new starters as part of the on-boarding experience into the business.
§ Refresher training – product and technical refresher training, including up-skilling and cross-skilling.
§ Assessments – carrying out product and technical skills assessments following the delivery of training.
§ Administration – maintaining accurate records for compliance and reporting purposes.

Key Result Areas:

1. Training Delivery

• Conduct new starter training as well as refresher, up-skilling and cross skilling training.
- Training delivered is practical and in-line with workplace requirements.

2. Assessment

• Assessments must be completed for all training events

• Remedial support must be provided to all delegates prior to re-assessment.

3. Administration

• Capture learner records in line with WNS
requirements:
- Complete Annual Training Reports;
- Complete delegate attendance registers;
- Update operational skills matrix.
- Follow the Handover process
- Maintain Training Standard document

Essential
• Matric/Grade 12 Certificate
Preferred
• A relevant higher national certificate or diploma in training and development

Experience Required

Essential
• Minimum 2-3 years’ experience in the operational environment
• Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel and MS Word.
Preferred
• Training, coaching and / or mentoring experience

Behavioral Traits Required (These are behaviors that differentiate the “Good” from the “Great” at WNS)

• Self-motivated
• Self-manageable
• Strong customer service orientation
• Proactive
• The ability to:
o learn, understand and master new information and multiple processes quickly
o deal with complexity
o Communicate effectively
o take ownership and deliver results
• A professional approach
• Effective emotional intelligence (EQ)

Job-Related Knowledge, Competencies & Skills Required

Essential
• High proficiency in delivering impact training and facilitation
• Strong planning, organizing and time management skills
• High proficiency in verbal & written English
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Exceptional administrative skills
• The ability to:
o Work within a team
o Communicate complex subjects clearly

Preferred
• Basic content development skills

Other Specific Requirements

• Must be able to travel between sites within allocated region as and when required

Additional Information

Afternoon and night shifts – Monday to Sunday (rotational shifts)