FreeHire

rhe

Operational Excellence Manager

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What You Can Expect:

Project Management & Oversight

  • Maintain a structured overview of all ongoing and planned projects across the UK.
  • Independently manage selected projects from initiation to completion.
  • Coordinate sub-projects and ensure alignment with strategic goals.

Training & Enablement

  • Design and deliver training sessions on new applications and functionalities (e.g., ROCS).
  • Support onboarding and upskilling of team members on digital tools and processes.
  • Develop “Train the Trainer” concepts and training materials.

Stakeholder Engagement

  • Organise and lead workshops with internal and external stakeholders.
  • Prepare and present project updates and strategic presentations for executive audiences.
  • Manage stakeholder relationships for specific projects, including C-Level and operational users.

Business implementation

  • Develop and improve business implementation processes and ensure their enforcement.
  • Drives collaboration between stakeholders on commercial and operational side of the business

Process Improvement & Demand Management

  • Capture and document process improvement demands.
  • Create and manage tickets in Jira and align with regional OET teams and domain owners.

Application Rollouts & Testing

  • Lead rollout projects for applications such as ROCS, Wave BL, Wisor, etc.
  • Conduct GAP analyses, gather country feedback, and define operational blueprints.
  • Organize release note management and coordinate testing with country OETs.
  • Provide partial testing support for general topics.

Operational KPI Monitoring & Analysis

  • Set up and maintain and analyse dashboards for operational KPIs.
  • Consolidate feedback and adapt reporting tools (e.g., carrier app dashboards).

Support Management

  • Provide 2nd level support.
  • Track support reporting and aim to reduce 2nd level workload.

What You Bring:

Required Skills & Competencies

  • Strong organisational skills with a structured and proactive working style.
  • Excellent verbal and written communication skills.
  • Confident public speaking and facilitation abilities.
  • Professional proficiency in business English.
  • High-level presentation skills.

Additional Requirements

  • Willingness to work flexible hours to support cross-regional collaboration and meet project deadlines.
  • Readiness to travel within the UK for workshops, trainings, and project coordination.

Tools & Systems

  • Microsoft Office Suite: Word, Excel, PowerPoint
  • Project & Collaboration Tools: Jira