Operations & Admin Executive运营行政专员

About Us 关于我们

Bridging Education (新加坡壹站教育) is a Singapore-based education consultancy helping Chinese-speaking families with K-12 International school and university admissions across Singapore, Hong Kong, the UK, and Australia.

壹站教育是一家专注服务华人家庭的新加坡本地教育咨询公司，帮助家庭处理新加坡、香港、英国及澳洲的幼儿园、中小学及大学申请事宜。

About the Role 关于职位

You will be the operational backbone of the company — managing client application processes end-to-end, coordinating with schools and teachers, and keeping everything running smoothly.

你将是公司运营的核心支柱，全程管理客户申请流程、协调学校与老师事务，确保各项工作顺畅推进。

Key Responsibilities 主要职责

Client & Application Management 客户与申请管理

• Issue document checklists and collect materials / 发送材料清单并跟进收集
• Track all active cases via CRM / 通过CRM系统跟踪所有在案客户进度
• Submit school applications, follow up with admissions offices / 提交申请，跟进学校招生部门
• Handle post-offer steps: student pass, enrolment procedures / 处理录取后事宜：学生证申请、入学手续等

Academic Scheduling & Teacher Coordination 课程安排与老师协调

• Manage lesson scheduling, rescheduling, and teacher communications / 管理排课、换课及师生沟通
• Send weekly lesson reminders to students and tutors / 每周发送课程提醒
• Track lesson records and follow up on tutor fees / 跟踪课时记录并追收课时费

Content & Communications Support 内容与传播协助

• Assist with WeChat and Xiaohongshu content publishing / 协助微信公众号及小红书内容排版发布
• Prepare announcement materials / 制作海报
• Support community group management / 协助社群群组日常维护

General Administration 综合行政

• Attend school open days and training sessions / 参加学校开放日及培训
• Maintain and update school information databases and SOPs / 维护更新学校资料库及操作流程
• Handle appointment bookings and ad-hoc office administration / 处理预约及日常行政事务

Requirements 任职要求

• Fluent in Mandarin (written and spoken); working English proficiency / 中文母语，英文能处理日常邮件及表格
• Strong organisational skills and keen attention to detail / 条理清晰，细心严谨
• Proactive and self-directed / 主动积极
• Willing to learn and use various digital tools / 愿意学习
• Prior experience in education, admissions, or administration preferred / 有教育、升学或行政相关经验者优先
• Singaporean Citizen or PR preferred / 新加坡公民或永久居民优先