Operations Analyst

Own the administrative and technical onboarding and offboarding of projects, including user provisioning, software licenses, and access credentials across internal tools.
Prepare, send, and track client contracts and Statements of Work (SOWs) using DocuSign, ensuring executed agreements are correctly filed.
Assist with the preparation, tracking, and sending of client invoices, and conduct timely follow-ups on overdue payments.
Perform minor administrative updates, record creation, and data maintenance within Salesforce to ensure accurate project data.
Coordinate travel arrangements, manage team calendars, and assist with the planning and execution of team or client events.
Support the hiring pipeline by scheduling interviews, communicating with candidates, and preparing foundational onboarding materials for new hires.

3+ years of experience in operations, administrative support, or project coordination roles.
C1 English level or higher with exceptional written and verbal communication skills.
Ability to work an 8-hour shift that fully overlaps with standard 9:00 AM to 5:00 PM EST business hours.
Familiarity with team collaboration tools from an administrative perspective, including Google Workspace and Slack.
Basic familiarity with Salesforce navigation and data entry.
Strong organizational skills with a proven ability to manage multiple tasks and prioritize work effectively.