Operations Manager
Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.
Summary
Drive customer satisfaction and operational excellence by leading service operations, workshop and field services with a skilled and engaged team. Ensure safe, high-quality and efficient execution of service jobs while continuously improving processes, developing people and supporting business growth at local level.
Your Responsibilities
Service Operations & Workshop Management
Lead and manage all service operations, including workshop and field service activities
Ensure timely, high-quality execution of service jobs in line with customer and company standards
Act as the main operational reference for service execution towards customers and internal stakeholders
Plan and coordinate service activities, resources, tools, equipment and subcontractors, ensuring short- and long-term availability
Managing fluctuating workload and tight timelines
Maintaining high standards of quality, productivity and safety
Coordinating complex service activities in workshop and field environments
Working under pressure with multiple stakeholders and priorities
People Management & Capability Development
Lead, coordinate and motivate the service, workshop and field service teams
Ensure adequate competences and skill levels through structured training and development plans
Promote performance, accountability and retention of key talents while fostering effective cross-functional collaboration
Health, Safety, Quality & Compliance
- Ensure compliance with Health, Safety, Environmental and Quality requirements within service operations.
- Promote a strong safety culture, apply company standards and procedures, support audits and risk assessments, and ensure all service activities are executed safely, responsibly and in line with continuous improvement principles.
Process, Performance & Continuous Improvement
Define, implement and continuously improve service and workshop processes
Ensure consistent application of work instructions, procedures and IT tools
Monitor service performance, quality and productivity, supporting reporting, audits and continuous improvement initiatives
Assets, Infrastructure & Investments
Ensure availability, maintenance and compliance of workshop and field service machinery, equipment and tools
Support investment planning aligned with operational needs, safety and company standards
Customer & Business Interface
Cooperate closely with Sales and Technical functions to support customers, service execution and long-term service agreements
Provide technical and operational input for customer interactions, issue resolution and maintenance planning
Your Background
Technical education (Mechanical Engineering or similar preferred)
3–5 years of experience in service operations, workshop and/or field service management
People management experience in an industrial or technical service environment
Sound understanding of Health & Safety and Quality principles
Strong leadership, communication and problem-solving skills
Ability to manage priorities and perform under pressure
English: working proficiency
Your benefits:
Attractive compensation & benefits
Employee Assistance Program
Global parental leave program
Flexible working models
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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Job Family Group:
Service