Operations Manager

Operations Manager – On Demand Courier (24/7 operations)

Location: Ashburn, Virginia
Job Type: Full-Time, Exempt
Industry: Time-Critical / On-Demand Logistics (Life Sciences, Critical Infrastructure)

Overview

We are seeking an Operations Manager to lead high-touch, on-demand logistics operations supporting clients in life sciences, aviation (AOG), and other critical infrastructure sectors.

You will oversee live operations, managing a network of independent contractor (1099) drivers, dispatch coordination, and service delivery where precision, urgency, and accountability are non-negotiable.

If your background is primarily in long-cycle project delivery, PMO structures, or roadmap execution, this role will not be a fit.

This role is for operators who thrive in real-time execution environments—where decisions happen minute-by-minute, service failures have immediate consequences, and relationships drive outcomes. This is a hands-on leadership role—you are in the work, not managing from a distance.

What You’ll Own

• Real-Time Operational Execution
  • Lead day-to-day on-demand delivery operations with tight SLAs and zero margin for error
  • Make rapid, high-stakes decisions under pressure
  • Troubleshoot service disruptions in real time
• 1099 Driver Network Leadership
  • Manage staff to coach and retain a network of independent contractor drivers
  • Build strong relationships while maintaining performance accountability
  • Ensure adherence with service and client-specific requirements
• High-Touch Client Delivery
  • Support clients with time-critical, sensitive shipments (e.g., life sciences, medical, data centers)
  • Maintain service quality where failure is not an option
  • Partner closely with internal teams and customers to ensure execution excellence
• Operational Structure & Detail
  • Ensure accurate job execution, documentation, and billing inputs
  • Identify and correct breakdowns in process, communication, and execution
  • Drive consistency in a fast-moving, variable environment
    

What This Requires

• Experience in on-demand, time-critical logistics or transportation
  • Courier, final mile, AOG/NFO, medical/life sciences logistics strongly preferred
• Proven ability to operate in a high-touch, high-urgency environment
  • You’ve managed live operations—not just planned them
• Experience working with 1099 / independent contractor driver models
• Strong relationship-building skills
  • You can balance accountability with trust across all stakeholders
• High attention to detail and execution accuracy
  • You understand that small misses create major downstream impacts
• Comfort with ambiguity, variability, and constant change
  • No two days look the same—and that’s the point
    

Why This Matters

• Our work supports industries where logistics failures have real consequences—delayed treatments, grounded aircraft, disrupted infrastructure.
  
• We don’t move packages.
  We move lives forward.

Schedule & Work Environment

• Full-time role supporting a 24/7/365 operation (evenings/weekends on-call)
  
• Fast-paced, high-pressure setting requiring strong focus and adaptability
• Occasional travel to customer sites and company locations

Requirements

• Successful completion of: Background check, Drug screening, HIPAA, OSHA, and Bloodborne Pathogen training, TSA clearance completion.