Operations Manager (M&E)

Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. is a specialist recruitment firm focused on Real Estate, Property, Development, and Construction. We partner with leading developers and asset owners across the region to deliver high-quality talent.

Position Summary

Our client, a leading Singapore-based property developer, is seeking an experienced Facilities / Property Manager to oversee operations within a flagship retail mall. This role requires a technically strong M&E professional with a proven track record in shopping mall environments, ensuring seamless day-to-day operations, tenant satisfaction, and asset performance.

Key Responsibilities

• Lead end-to-end facilities management of the mall, with a strong focus on mechanical & electrical (M&E) systems, ensuring optimal performance, reliability, and safety

• Manage and mentor a team of technicians; implement preventive and corrective maintenance programs across all critical systems (HVAC, electrical, fire protection, lifts/escalators)

• Oversee tenant lifecycle management, including fit-out coordination, reinstatements, and handovers, ensuring compliance with mall guidelines and technical standards

• Act as the key point of contact for tenants on technical and operational matters, maintaining strong relationships to support tenant retention and trading performance

• Drive asset enhancement initiatives (AEI), upgrading building systems and common areas to improve operational efficiency and customer experience

• Ensure full compliance with Singapore regulatory requirements, including BCA, SCDF, and other statutory authorities

• Manage external vendors, service providers, and contracts, ensuring SLAs and KPIs are consistently met

• Develop and refine SOPs, emergency response procedures, and maintenance standards to improve operational efficiency

• Oversee budgeting, cost control, procurement, and contract administration for facilities-related services

Requirements

• Minimum 5 years’ experience in facilities or property management within a retail mall or large-scale commercial environment

• Strong technical expertise in M&E systems, with hands-on experience managing complex building infrastructure in a shopping mall setting

• Proven experience managing tenant fit-outs and working closely with retailers

• Good understanding of local regulatory frameworks and safety standards in Singapore

• Strong stakeholder management skills, with the ability to engage tenants, contractors, and authorities effectively

Preferred Qualifications

• Degree in Building Services, Mechanical/Electrical Engineering, Estate Management, or a related discipline

• Experience using building management systems (BMS) and facilities management platforms

• Relevant certifications (e.g., LEW, Fire Safety Manager, or similar) will be advantageous

Application

For a confidential discussion, please contact Alex Beattie at abeattie@goughrecruitment.com.hk

All applications will be handled in strict confidence and used solely for recruitment purposes. Only shortlisted candidates will be contacted.