Operations Manager

RESPONSIBILITIES

• Prepare monthly business commentary reports, status reports of service delivery and execution.
• Preparation of forecasts and budgets.
• Manage the timeous planning, scheduling, and complete execution of work after a sale is confirmed in accordance with the company procedures, client procedure, scheme/ program procedure, contract requirements.
• Process management and improvement.
• Expense control.
• Staff management.
• Staff performance management.
• Problem solving.
• Implementation of and compliance with the SGS Management System requirements.
• Work closely with support services (Technical, Sales, KAM, HR, Finance, IT, Procurement).
• Attend management meetings.
• Strategy development and execution.
• Training of staff, sub-contractors where relevant.
• Business travel.
• Client liaison.
• Other reasonable miscellaneous duties assigned to you by your Manager.

SPECIFIC AUTHORITIES

• Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and take action to address the hazard.
• Cease to carry on with work that may affect the quality (integrity) of services and take action to address the issue.
• Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
• Inform your manager of any major risks, process failures or customer complaints.
• Ensure that the quality requirements are not subordinated to any prejudicial interests.
• Ensure all signatory approval of documents is in compliance with Company requirements.
• Ensure that the relevant management systems are not compromised.
• Identify and report non-conformances with respect to the quality system, integrity, and operational integrity.
• Compliance with all company policies and procedures.

EDUCATION & EXPERIENCE

• Tertiary qualification in relevant field.
• 5 yrs. experience in operations in the relevant field.
• 5 yrs. experience in people management.
• 5 yrs. experience in process management.
• Experience in ISO management systems.
• Experience in customer service and liaison.
• Excellent computer literacy.
• Sound financial acumen.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent English communication: Speaking, reading, writing.
• Results driven with the ability to make difficult decisions timeously.
• Can work under pressure and independently.

OTHER

• Travel
• Passport
• Valid driver’s license
• South African citizen or valid working permit