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vxi

Operations Manager

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It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Key Responsibilities

  • Operational Excellence & Workflow Management:

    • Oversee, design, and improve daily operational processes to ensure maximum efficiency and scalability.

    • Monitor performance metrics and KPIs, implementing corrective actions when targets are missed.

    • Streamline cross-departmental workflows to eliminate bottlenecks and reduce operational costs.

  • Team Leadership & Performance Management:

    • Lead, mentor, and develop a diverse team of supervisors, team leaders, or staff, fostering a culture of high performance and accountability.

    • Conduct regular performance evaluations, talent reviews, and identify training or career development needs.

    • Partner closely with Talent Acquisition to manage capacity planning, forecasting, and high-volume hiring requirements.

  • Financial & Resource Management:

    • Manage and optimize the department's operational budget, ensuring cost-effective resource allocation.

    • Analyze operational data and financial reports to identify areas for cost savings or revenue optimization.

    • Oversee vendor relationships, contract management, and service-level agreements (SLAs), where applicable.

  • Strategic Planning & Client Alignment:

    • Partner with senior leadership to translate corporate strategies into actionable operational plans.

    • Serve as a primary point of contact for key internal stakeholders or external clients, ensuring high satisfaction and retention rates.

    • Lead change management initiatives to successfully implement new technologies, systems, or processes.

Required Qualifications & Skills

  • Education & Experience:

    • Bachelor’s degree in Business Administration, Operations Management, Management Engineering, or a related field.

    • 5+ years of progressive experience in operational management or a supervisory capacity (industry-specific experience, e.g., BPO, e-commerce, or logistics, is a plus).

    • Proven track record of managing large-scale teams or high-volume delivery accounts.

  • Technical Skills:

    • Proficiency with enterprise management software (e.g., ERP systems, Workday, or CRM tools).

    • Advanced data analysis skills with Excel, Power BI, or similar reporting tools.

    • Familiarity with continuous improvement methodologies (Six Sigma, Lean, or Agile) is highly preferred.

  • Soft Skills:

    • Leadership: Strong ability to influence, motivate, and guide diverse teams through organizational changes.

    • Communication: Exceptional verbal and written communication skills, capable of presenting complex data clearly to senior management.

    • Problem-Solving: Analytical mindset with the ability to make data-driven decisions under pressure.

Performance Measures (KPIs)

  • Achievement of monthly/quarterly operational and delivery targets.

  • Budget variance and cost-optimization metrics.

  • Team retention, engagement, and productivity scores.

  • Internal or external client satisfaction ratings (CSAT / SLA adherence).

Would you like to customize this for a specific industry vertical, such as a BPO mass-hiring environment, or adjust the seniority level for this draft?

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!