Operations Systems Engineer

Overview Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next. Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. Come change the game with us. Apply today! Responsibilities System Ownership and Optimization for WMOS Leadership Develop and maintain expert-level knowledge of system functions, configuration options, operational workflows, and integration touchpoints. Learn and understand WMOS configuration, including wave templates, allocation rules, batching logic, putaway/picking strategies and pack/ship flows. Drive overall performance, configuration improvement, and stability across WMS, WES, and WCS platforms. Analyze system behavior and operational workflows; identify opportunities for optimization, reconfiguration, or enhancement to increase throughput and reliability. Work with GTS resources to provide details and examples of issues in support of incident ticket initiated by Operations teams. Develop, maintain, and update Business Requirements Documents (BRDs) for new features or operational changes. Testing, Integration & Maintenance Participant in functional testing, integration testing and user acceptance testing (UAT). Design and maintain test scripts, validating end-to-end process integrity across WMS–WES–WCS integrations. Partner with vendors (e.g., Manhattan, Fortna, Trew/TKO, Beumer) to manage enhancements, monitor roadmaps, and resolve high-impact issues. Maintain documentation on systems, integrations, infrastructure, and support procedures. Production Support, Troubleshooting & RCA Support for distribution center operations, diagnosing complex issues across WMOS, WES, and WCS. Conduct root cause analyses (RCA) and define corrective actions (CA) for recurring issues. Balance proactive system monitoring with rapid response to production incidents to ensure operational continuity. Data, Analysis & Reporting Write SQL queries to troubleshoot system behavior, generate analytics, and pull operational data. Partner with data teams to develop and enhance dashboards Perform analytics to support operational decisions, system enhancements, performance metrics, and cost/benefit evaluations. Deliver ad hoc reporting and insights to Supply Chain leadership. Cross-Functional Collaboration & Leadership Lead communication across Engineering, Operations, IT/Global Technology Services, and vendor teams to ensure alignment on initiatives, statuses, and priorities. Mentor and guide engineers, analysts, and operations teams in system usage, capabilities, and best practices. Promote a culture of continuous improvement, innovation, data-driven decision making, and customer-centric operational support. Drive process improvements using Lean principles and structured problem-solving methodologies. Qualifications Bachelor’s degree in IT, Supply Chain, Industrial Engineering, or equivalent experience. 2+ years experience with Manhattan WMOS preferred. 2+ years experience with WES and WCS platforms, ideally including Fortna WES, Trew/TKO WES, Cirrus or Beumer WCS. Advanced SQL and Microsoft SQL Server 2019 experience. Excellent communication, leadership, reasoning, and cross-functional collaboration skills. Ability to manage multiple complex initiatives with precision and attention to detail. Demonstrated ownership mentality, strategic thinking, and ability to influence across all organizational levels. At Foot Locker, we value innovation, authenticity, and integrity in all that we do. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools, including ChatGPT, during interviews and assessments. To ensure a smooth and secure experience, please review the following guidelines: Cameras must be on for all virtual interviews. AI tools are strictly prohibited during interviews or assessments. We appreciate your understanding and cooperation as we work together to create a transparent and equitable hiring experience. Benefits The annual base salary range is $77,000-120,000, this range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below. Foot Locker Benefits: Employee Discount Paid Time Off Medical | Dental | Vision Coverage 401(k) | Roth 401(k) Stock Purchase Plan Life Insurance Flexible Spending Account Opportunities for Advancement Tuition Reimbursement for Qualified Courses Strong Company Culture Employee Resource Groups