Order Fulfillment Officer (Maternity Cover Jun-Dec '26)

Join Our Team as an Order Fulfillment Officer (Maternity Cover)!

We are seeking a dedicated Order Fulfillment Officer to join our team on a maternity cover contract from 15-June to15-December. In this role, you will be responsible for ensuring seamless and efficient processing of customer orders from entry to delivery. Your proactive approach in managing customer inquiries, resolving order-related issues, and coordinating with internal teams will be key to maintaining our high service standards.

To recognize your contribution, a completion bonus equivalent to half a month’s salary will be awarded at the end of the contract.

Key Responsibilities

• Order Processing: Accurately process customer orders, ensuring smooth execution from entry through fulfillment.
• Customer Support: Professionally handle inquiries related to product availability, order status, and service issues.
• Issue Resolution: Address customer concerns, provide timely solutions, and escalate unresolved matters to the appropriate departments.
• Record Keeping: Maintain precise documentation of orders, transactions, and communications for transparency and efficiency.
• Collaboration: Work closely with warehouse and logistics teams to ensure timely and accurate dispatch of orders.
• Relationship Management: Build trust with customers, dealers, and partners through effective communication and support.
• Process Optimization: Identify opportunities to streamline fulfillment processes for enhanced accuracy and efficiency.

Qualifications & Skills

• At least 1 year of experience in order processing, customer support, or a related field.
• Minimum A-Level or Diploma in any discipline.
• Strong communication and interpersonal skills for professional customer interactions.
• Excellent problem-solving abilities to handle order-related concerns effectively.
• High attention to detail and accuracy in processing orders and documentation.
• Ability to multi-task and thrive in a fast-paced environment.
• Proficiency in MS Office (Word, Excel) and ERP systems for order management.
• A proactive, motivated, and team-oriented mindset.

Why Join Us?

• Dynamic Work Environment: Engage with a diverse team and network with various departments.
• Professional Growth: Opportunities for career advancement and professional development.
• Supportive Culture: A collaborative and supportive work environment that values your contributions.
• Impactful Role: Be a key player in ensuring customer satisfaction and loyalty.
• Innovative Company: Work with a company that values innovation and excellence.
• Completion Bonus: Receive a half-month salary bonus upon successful completion of the contract.

📩 If you are ready to take on this exciting challenge and make a positive impact, apply now! Send your resume to aadayo@igus.net. We look forward to welcoming you to our team.