Order-to-Cash Analyst
Job Description
OTC Analyst
Your Job
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
Role Overview & Primary Accountabilities:
The Order to Cash (OTC) Analyst plays a critical part in driving process consistency, supporting business continuity, and enabling successful transformation initiatives, including User Acceptance Testing (UAT) and deployment of enterprise system upgrades which is ES4.
The role is responsible for supporting end-to-end OTC operations across GBS APAC, ensuring operational stability, service excellence, and effective execution across core OTC processes including credit management, collections, accounts receivable, deduction/dispute management, order management, and customer service.
Must be willing to work on a non-Malaysia timezone i.e ANZ
Primary responsibilities:
Transformation & UAT Support (ES4 / S/4HANA)
Participate and execute User Acceptance Testing (UAT) activities for OTC processes as part of ES4 implementation
Validate system configurations, scenarios, and end-to-end process flows to ensure business readiness
Identify and document defects, coordinate fixes, and support retesting cycles
Support change management, process stabilization, and hypercare activities post go-live
Contribute to process standardization and adoption of new system capabilities leveraging S/4HANA improvements such as enhanced collections, billing automation, and dispute management
End-to-End OTC Operations Support
Support day-to-day OTC activities across multiple sub-processes, ensuring timely, accurate, and compliant delivery: Credit management and order block resolution aligned with policy and approval matrix / Collections and follow-ups to manage overdue receivables and reduce DSO / Accounts receivable and cash application reconciliation Deduction and dispute management including validation, investigation, and resolution tracking / Order management and customer service coordination with cross-functional teams
Customer & Stakeholder Management
As and when needed act as a key point of contact for internal and external stakeholders, ensuring strong collaboration and issue resolution
Provide timely updates and maintain service quality in handling customer queries, disputes, and escalations
Partner with Sales, Commercial, and Supply Chain teams to drive resolution of operational issues
Compliance & Controls
Ensure adherence to internal controls, policies, and SOX requirements across OTC activities
Maintain accurate documentation and audit trails for all transactions and operational activities
About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference.
At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
Essential requirements:
Bachelor’s degree in Finance, Accounting, Business, or related field
5 - 7 years of experience in Order to Cash, Accounts Receivable, or related finance operations
Experience in shared services or GBS environment is preferred
Exposure to SAP ECC or S/4HANA modules is MUST
Key Skills & Competencies
Strong understanding of end-to-end OTC processes
Analytical mindset with attention to detail and problem-solving capability
Good stakeholder management and communication skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Proficiency in ERP systems and Microsoft Excel
Success Measures
Timely and accurate execution of OTC transactions
Reduction in overdue receivables and improved cash flow
Efficient resolution of disputes and deductions
Successful delivery of UAT cycles and smooth ES4 system implementation
Contribution to process improvements and operational stability
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
No Relocation:
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.