Outlet Manager

We are seeking an experienced and dynamic Outlet Manager to lead our food and beverage operations in Cairo, Egypt. Reporting to the Director of Food & Beverage, you will be responsible for overseeing all aspects of outlet operations while maintaining exceptional service standards and driving revenue growth. This is an exciting opportunity to lead a talented team, innovate service delivery, and create memorable experiences for our guests in a fast-paced, collaborative environment.

• Lead and mentor the outlet team, fostering a supportive and inclusive culture that encourages professional development and excellence
• Consistently deliver professional, friendly, and engaging service while setting the tone for outstanding guest experiences
• Manage all operational aspects of the outlet, including scheduling, inventory management, and adherence to established policies and procedures
• Handle guest concerns with empathy and professionalism, responding quickly and decisively to ensure satisfaction and resolution
• Recruit, train, and develop outlet colleagues, ensuring they possess the skills and knowledge to deliver exceptional service
• Maximize revenue by collaborating with the Food and Beverage team to implement strategic initiatives, promotions, and best practices
• Maintain comprehensive knowledge of all outlet menus, pricing, and promotional offerings
• Analyze and manage departmental budgets, identifying opportunities for cost optimization without compromising quality
• Ensure strict adherence to all safety, sanitation, and food handling policies and procedures
• Attend regularly scheduled departmental meetings and communicate transparently with leadership and team members
• Balance operational efficiency, administrative responsibilities, and colleague well-being to create a harmonious work environment
• Utilize point of sale systems and other technology tools to streamline operations and enhance reporting accuracy
• Remain flexible and resilient, adapting to changing circumstances while maintaining focus on organizational goals

Required Qualifications:

• Proven Food and Beverage leadership experience with demonstrated success in managing outlet operations
• Proficiency with point of sale (POS) systems and related technology platforms
• Strong proficiency in Microsoft Windows applications and general computer literacy
• Excellent written and spoken English communication skills
• Outstanding organizational and time management abilities
• Strong interpersonal and problem-solving skills with the ability to analyze situations and make decisive decisions
• Ability to work effectively under pressure in a fast-paced, dynamic environment
• Flexibility to work all operational hours, including evenings, weekends, and holidays as required
• Ability to remain calm, courteous, and focused on guest needs at all times
• High level of responsibility, reliability, and professional integrity

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.