Outlet Supervisor

We are seeking an enthusiastic and detail-oriented Outlet Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will deliver seamless shift operations through customer-focused service excellence and proactive team supervision. You will work collaboratively with management to drive outstanding guest satisfaction, maintain consistent operational standards, and create a positive, inclusive work environment. This position offers the opportunity to make a meaningful impact on both our guests' experiences and our team's success.

• Supervise and oversee daily outlet operations to maintain service standards and operational excellence
• Monitor employees' discipline, grooming standards, punctuality, and professional conduct
• Assess guest satisfaction levels, actively listen to feedback, and implement appropriate follow-up actions
• Perform opening and closing duties as assigned, ensuring all procedures are followed accurately
• Assist management in conducting daily shift briefings to communicate relevant information and updates to all outlet staff
• Support employee development through coaching, counseling, and constructive conflict resolution
• Report any complaints, incidents, irregularities, or safety concerns to management promptly and transparently
• Ensure operating equipment is properly maintained and that service and storage areas remain safe, clean, and organized
• Monitor and minimize waste, neglect, breakages, and mishandling of supplies and equipment
• Conduct quality assurance checks on all food and beverage products to ensure consistency and excellence
• Ensure guests receive attentive, personalized service that exceeds expectations
• Perform training responsibilities and conduct staff development sessions as assigned by management
• Motivate and coach team members, projecting a positive attitude and fostering a collaborative culture
• Assist in managing employee performance appraisals, performance logs, and development plans
• Handle cash transactions with integrity, accuracy, and efficiency while following established accounting procedures
• Support other outlets during peak times when needed to ensure organizational success
• Carry out additional duties as assigned by management

• Minimum 2-3 years of hospitality or hotel experience, with at least 1 year in a 5-star luxury operation environment
• Hotel Restaurant Management degree or equivalent qualification
• Excellent reading, writing, and oral proficiency in English
• Comprehensive experience in all aspects of outlet and restaurant service operations
• Strong leadership and training abilities with proven motivational and teamwork skills
• Exceptional attention to detail and strong interpersonal skills to work effectively with diverse staff
• Demonstrated proficiency in cash handling, accounting procedures, and financial integrity
• Excellent problem-solving and conflict resolution capabilities
• Knowledge of health, safety, and sanitation compliance standards
• Proficiency in inventory management and quality assurance processes
• Strong time management and organizational skills with the ability to prioritize multiple tasks
• Excellent verbal and written communication skills
• Professional appearance and demeanor at all times
• Ability to work flexible shifts, including evenings, weekends, and holidays as required
• Analytical mindset with the ability to assess performance metrics and implement improvements
• Demonstrated commitment to customer service excellence and guest satisfaction

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.