OUTLETS MANAGER

Key Responsibilities

• Oversee and ensure the smooth day-to-day operations of the outlet, demonstrating the ability to perform and guide team members in all operational functions, including food and beverage preparation, dessert preparation, cashiering, and customer service.
• Deliver exceptional customer experiences by maintaining high service standards, proactively addressing customer enquiries and feedback, and resolving issues in a professional and effective manner to achieve customer satisfaction.
• Maintain the highest standards of cleanliness, hygiene, and overall store presentation in compliance with company policies and food safety regulations.
• Monitor inventory levels, conduct stock control, and coordinate goods ordering to ensure adequate supplies and minimise operational disruptions. The role may occasionally require handling and moving stock or heavy items.
• Optimise the utilisation of manpower and operational resources to maximise efficiency, productivity, and service quality.
• Participate in the recruitment process for full-time and part-time employees, including interviewing, onboarding, and conducting comprehensive operational training to ensure team members are well-equipped with the necessary knowledge and skills.
• Drive outlet performance by achieving sales targets, monitoring key performance indicators (KPIs), and implementing initiatives to improve business results.
• Plan and manage staff scheduling, allocate daily work responsibilities effectively, and regularly report manpower shortages or surpluses to the Area Manager.
• Ensure timely completion and accuracy of operational reports, documentation, and other administrative duties required by Headquarters.
• Foster a positive, collaborative, and performance-driven work environment while motivating team members to uphold company standards and achieve operational excellence.

Requirements

• Minimum 3 years of relevant experience in the Food & Beverage, retail, or hospitality industry; supervisory experience is an advantage.
• Possession of Food & Beverage Safety and Hygiene Certification will be an added advantage.
• Strong leadership, interpersonal, and problem-solving skills.
• Customer-oriented with the ability to perform well in a fast-paced environment.
• Excellent proficiency in Mandarin Chinese, including listening, speaking, reading, and writing, is mandatory. Candidates must be able to communicate effectively with Mandarin-speaking customers, suppliers, and team members, and handle Chinese written correspondence and operational documents independently.
• Good command of English for daily operational communication.
• Able to work on weekends, public holidays, and rotating/night shifts is a MUST.
• Physically fit and able to handle stock movement when required.