Outreach and Marketing Specialist

This position is located in the Small Business Administration, Office of Field Operations - Region V in Chicago, IL. The incumbent will provide oversight of SBA program grantees and Resource Partners to include compliance reviews, site visits, and other monitoring activities, and the work involves extensive planning and knowledge, and decision making on the full spectrum of complexities found in OMS support functions.

As a/an Outreach and Marketing Specialist at the GS- 1101-12, some of your typical work assignments may include: Conducting required face-to-face and virtual lender visits with individual lending institutions for the purpose of delivering SBA loan programs and services in the Agency/Districts and in accordance with the Agency Strategic Plan and District Operating Plans Developing, conducting and/or participating in face-to-face and virtual training sessions to Small Businesses, lenders, borrowers and partners to ensure that SBA programs and services are optimized in the District. Providing assistance through consultation and customer interactions with lenders (one-on-one) including credible or serviceable telephone calls (inquiries/self-initiated), emails (inquires/self-initiated), meetings and lender office drop-in visitors. Providing assistance to small businesses to facilitate and share information and guidance as it relates to eligibility, credit readiness and range of financing options.