Outreach Coordinator, Enhanced Care Management

At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.

Program and Role Summary

The primary focus of the Outreach Coordinator is to coordinate client referrals and community outreach for Enhanced Care Management. In this capacity, the position is the liaison between relevant internal and external programs and referring parties. This vital position is responsible for coordinating all new client referrals and communicating with county agencies, managed care plans, schools, and other external referring parties. The ECM Outreach Coordinator will screen all cases for the appropriate level of care, be the initial contact for all new clients, and be responsible for tracking the assignment of cases.

The hourly wage range for this role is $27.00 - $28.85.

Primary Responsibilities:

Serves as primary initial contact for children, families, service providers, and the community. Acts as a liaison between the client and family, referral sources, community resources, and agency personnel.
Assess clients, as needed, with linkages and referrals to community-based services and support in the areas of physical health, mental health, substance use, oral health, trauma-informed care, social support, housing, employment and wellness.
Conduct outreach and engagement activities to facilitate linkage to the ECM program. Outreach and engagement consist of phone calls, mailed information, presentations and field visits.
Process both internal and external referrals and consistently track and update referral statuses as needed. Prepare regular reports on engagement metrics and outcomes.
Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
Demonstrates professional and effective communication abilities, including the completion of written reports, letters, and plans, initiating verbal communications with team members, clients, families, inter and intra-agency personnel, participating in Treatment Team Meetings, community group presentations and conducting agency-wide presentations and meetings.
Attends and participates in regularly scheduled individual supervision, client-centered group supervision, and ECM and agency-wide staff meetings/training.
Other duties as outlined in the position description