Oversight Manager

Future Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.

We are looking for someone to join our purpose-led high-growth scale-up in an Oversight Manager position. The role exists to provide independent oversight, governance and assurance across superannuation operations, ensuring services are delivered in line with regulatory obligations, service agreements and member expectations. And the best bit, you’ll get to work with some fantastic work mates! You’ll partner with teams across the business, as well as administrators, insurers and other service providers, to drive strong operational performance and member outcomes.

Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.

We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at diversity@futuregroup.com.au.

About The Role
As Oversight Manager, you’ll oversee the performance, governance and compliance of Future Group’s superannuation operations and service providers. You’ll monitor service delivery against SLAs and KPIs, identify and escalate operational risks, coordinate audit and oversight programs, and ensure strong governance and regulatory outcomes.

You’ll act as a key contact for administrators and vendors, reviewing performance, challenging outcomes, facilitating governance forums and providing clear reporting to senior stakeholders. You’ll also use operational insights to identify opportunities for continuous improvement, helping enhance member outcomes, service quality and operational efficiency.

Some nice-to-haves but are not essential are:
Experience in a superannuation trustee office or fiduciary role, exposure to APRA or ASIC engagement, experience leading transformation or remediation programs, postgraduate qualifications, or governance, compliance or risk certifications.

Don’t tick all the boxes? That’s okay, we like thinking outside the box anyway. We value skills, passion and who you are over what you’ve done or where you’ve studied. So if this job strikes a chord, we want to hear from you!