Oregon Humane

Part-Time Coordinator, Volunteer Engagement, Salem

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About Oregon Humane

Founded in 1868, Oregon Humane is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, Oregon Humane is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating an ecosystem where all of us – animals and humans – feel safe, valued and part of something bigger.

The Team

The People & Culture team is a multifaceted and dedicated group of individuals that plays a crucial role in advancing OH’s mission in shaping our organization's culture to ensure the well-being of our employees, volunteers, and community. Comprised of experts in human resources, project management, employee communications, safety, emergency response, community education, volunteer management, facilities, and learning and development, our team builds and fosters a safe, inclusive, and supportive environment for our organization, reflecting our core values and commitment to OH’s mission.

Volunteers are the heart of our organization, and our Volunteer Engagement Team recruits, trains, and supports volunteers with a goal of maintaining a vibrant volunteer force made up of highly engaged and skilled volunteers. The VE (Volunteer Engagement) team ensures that our volunteers have a rewarding experience and make a meaningful impact on our mission.

The Position

The Volunteer Engagement Coordinator provides daily volunteer operational and administrative support. In addition, they provide administrative and logistical support during orientations and special events. They support the recruitment, training, mentoring, appreciation and retention of OH volunteers, while also providing guidance, support, and resources to staff who oversee volunteers.

This role is very-part time, 12 hours / week and will include shifts on Saturdays.

Eligible Benefits

We are committed to creating a better future for pets, and we work hard to achieve our goals while offering a rewarding workplace including competitive benefit packages to our employees.

  • 401(k) with employer match

  • Professional Development Opportunities

  • One free Oregon Humane adoption / year

  • Perks & Discounts at select vendors

Essential Responsibilities

PERSONAL LEADERSHIP

  • Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.

  • Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.

  • Demonstrates an awareness of your individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

LEARNING

  • Contributes to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct if necessary.

  • Utilizes data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.

  • Builds appropriate feedback loops to measure if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

  • Communicate effectively to executive and other stakeholder groups to ensure they are informed and able to actively engage.

  • Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside Oregon Humane at all levels.

  • Leverage our best practices externally and grow Oregon Humane’ reputation as a leader in the animal welfare space.

PRIMARY RESPONSIBILITIES

Customer Service

  • Respond to general program and scheduling questions from participants and the public via telephone, email, or in person.

  • Serve as one of the primary contacts for existing and potential volunteers.

  • Promote inclusion for volunteers of varying abilities.

  • Coordinate, support, and provide coaching feedback to volunteers, and create and sustain a work environment of mutual respect where volunteers strive to achieve excellence within their teams and embrace their role and responsibilities in advancing shared goals and priorities. Direct escalated concerns as needed to the Manager, Volunteer Engagement.

  • Assist with day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities.

Data & Systems

  • Works with Volunteer Engagement Data Specialist with volunteer program data, including purging lists, creating records, maintaining volunteer contact information, records of volunteer service, and data on volunteer shifts.

Program Support

  • Works with the Manager, Volunteer Engagement to build a community centered on respect and appreciation where everyone feels welcomed, valued, and empowered to contribute to the well-being of animals in need.

  • Act as a resource for conflict resolution among guests, staff, and volunteers according to established procedures.

  • Assist with a weekly electronic volunteer newsletter, update/maintain databases, moderate online groups, schedule volunteers, attend OH events, and update volunteer documents.

  • Coordinate onboarding scheduling, motivation, feedback, documentation, and retention of shelter volunteers.

  • Provide guidance, support, resources, and tools to staff who supervise and work with volunteers.

  • Provide ongoing training for all volunteers regarding policies and shelter programs.

  • Maintain confidentiality of information and sensitive topics according to OH policies and procedures.

  • Attend and assist with volunteer event functions.

  • Work with animals of varying size and temperament, occasionally handling individual animals in a safe, caring, and respectful manner.

  • Prepare and conduct volunteer surveys and other communications.

  • Recognize and celebrate volunteer contributions through events, awards, and other recognition efforts.

  • Maintain the volunteer spaces within the shelter with information and supplies.

SUPERVISOR RESPONSIBILITY

Supervises: None

ACCOUNTABILITY

Reports Directly To: Manager, Volunteer Engagement

Often Engages Directly With: Volunteer Engagement team in Portland and Salem, Salem Campus staff and Salem Campus volunteers.