Parts Advisor

Suburban Cadillac of Troy

Suburban Cadillac of Troy is looking for a Parts Advisor to join our high-performing team. This is an excellent opportunity for someone who enjoys helping customers, working closely with technicians and service advisors, and becoming a trusted resource within a busy luxury dealership environment.

Whether you have automotive parts experience or are looking to take the next step in your automotive career, you'll play a critical role in keeping our service department operating efficiently and delivering an exceptional customer experience.

What You'll Do

• Assist customers, technicians, and service advisors with parts requests in a professional and timely manner

• Research, identify, and accurately specify automotive parts and accessories

• Answer incoming calls, emails, and in-person inquiries regarding parts availability, pricing, and orders

• Coordinate with the service department to ensure technicians have the parts they need to complete repairs efficiently

• Order parts from manufacturers and suppliers based on customer and service department demands

• Receive, inspect, stock, and organize incoming inventory

• Process invoices, payments, warranties, returns, and core credits accurately

• Maintain inventory records and support cycle counts and inventory control processes

• Keep the parts department organized, clean, and customer-focused

• Deliver a premium experience consistent with the Cadillac brand

What We're Looking For

• Automotive parts experience preferred

• Strong customer service and communication skills

• Ability to multitask and thrive in a fast-paced environment

• High attention to detail and commitment to accuracy

• Strong computer and data-entry skills

• Basic math skills for invoices, inventory, and transactions

• Team-oriented mindset with a strong sense of urgency

• Valid driver's license with an acceptable driving record

Why Suburban Cadillac of Troy?

The Parts Department is the backbone of a successful service operation, and this role puts you at the center of it. You'll work alongside experienced automotive professionals in a dealership known for its strong reputation, loyal customer base, and commitment to employee development.

If you're looking for a stable automotive career with room to grow and the opportunity to make an impact every day, we'd love to talk with you.

We Offer Best-in-Class Benefits

• Competitive compensation

• Medical, Dental, and Vision Insurance

• Paid Holidays and Paid Time Off

• Short- and Long-Term Disability Coverage

• Company-Paid Life Insurance

• 401(k) with company opportunities

• Employee Stock Purchase Plan

• Lithia Learning Center and career development programs

• Employee Vehicle Purchase Discounts

• Wellness Programs

High School Diploma or equivalent required. Must be at least 18 years old. Suburban Cadillac of Troy is a drug-free workplace and an Equal Opportunity Employer.