Parts Coordinator

Our client is a global leader in energy and power industry.

We are seeking a detail-oriented Parts Coordinator to support aftermarket parts sales activities for power generation equipment.

Key Responsibilities

• Prepare accurate and timely quotations for spare parts based on customer and distributor requests
• Process sales orders in ERP systems (e.g. SAP) and track orders through to delivery
• Monitor order status, backorders, and fulfilment timelines; proactively follow up on delays
• Coordinate with logistics and supply chain teams to ensure timely shipment

• Act as the main point of contact for distributor enquiries on parts availability, pricing, and delivery
• Support distributors in identifying correct parts using technical documentation and parts manuals

• Maintain pricing structures, discount levels, and quotation consistency
• Support updates to pricing lists and system uploads
• Work with sales teams to ensure competitive pricing and margin control
• Provide inputs for commercial discussions including cost, availability, and lead time

• Liaise with service and engineering teams to validate part numbers and application suitability
• Support troubleshooting by identifying required parts for maintenance or repair
• Assist in preparing parts lists for service projects and maintenance activities

• Monitor demand trends for critical and fast-moving spare parts
• Support inventory planning and stock availability strategies
• Coordinate with warehouse teams on stock allocation and urgent requests

• Track parts sales performance, backlog, and fulfilment KPIs
• Prepare regular reports on sales performance and order conversion rates

Requirements

• Diploma or Degree in Mechanical Engineering or related field
• Experienced in parts coordination, aftermarket support, or customer service
• Experience in industrial equipment, engines, or power generation is an advantage
• Familiarity with spare parts identification and technical documentation
• Proficient in ERP systems (e.g. SAP) for order processing and pricing
• Bilingual in English and Mandarin is an advantage