PARTS & RENTAL COUNTER

Job Summary

Total Equipment Management is looking for a Parts and Rental Counter specialist that is organized, customer-focused, and committed to delivering exceptional service. The Parts and Rental Counter facilitates the branch’s equipment rental and parts departments. This includes working the parts and rental counter, answering customer phone calls, generating contracts, billing, organizing paperwork, monitoring inventory, ordering parts, organizing stock, tracking lost sales, and ensuring the fleet is maintained. In addition, Parts & Rental Counter personnel work with their department and/or Branch Manager to manage fleet size and mix.

Duties and Responsibilities

• Assist customers with parts questions and fulfil customer orders.
• Entering customer and inventory information in the system.
• Ensure that orders are properly entered for the parts purchases and equipment rental.
• Answering phones and emails as well as responding to messages.
• Receiving parts and putting away orders.
• Maintaining parts and rental inventory by ensuring the area is clean and organized.
• Perform inventory counts assigned by Manager.
• Maintain rental documentation and ensure all rental check out procedures are followed.
• Work closely with Branch Manager to ensure support of the customer.
• Perform other duties that may be assigned by the Branch Manager.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.