Patient Access I - Nights

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

HOSPITAL OF CHOICE AWARD!
Amazing Benefits
Night Shift Differential
Essential Functions

Greet patients in a professional and friendly manner
Collect and verify patient demographic and insurance information, as well as enter information into systems
Schedule appointments and confirm patient information
Explain insurance and billing policies/procedures to patients
Process payments and provide receipts
Obtain pre-authorization for procedures as needed
Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Experience Minimum Required • Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education. Experience Preferred/Desired • Previous experience in a healthcare setting. Preferably in a hospital setting

Education Minimum Required • High School Diploma or equivalent experience minimum of 1 year working in a customer service setting

Special Skills Minimum Required • The ability to multi-task in a fast-paced environment. • Present in a calm, professional manner. • Requires the knowledge and ability to utilize various computer and on-line applications. • Offer exemplary internal and external customer relations. • Strong relationship building skills. • The knowledge of medical terminology and insurance authorization. • Good communication skills, both written and verbal. • Have a general understanding of the impact Patient Access has on Revenue Cycle.

Additional Job Description

Onsite

789 Central Avenue

40

Regular

Night (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework