Patient Access Specialist

General Summary:

The Patient Access Specialist provides excellent customer service to patients and visitors at all times while adhering to strict rules of confidentiality. The Patient Access Specialist interacts with the public in a professional, business-like, respectful manner by treating each person as an individual with unique needs. The Patient Access Specialist greets patients/visitors and provides information and general assistance; answers the phone and directs calls for assistance; assists patient access and flow by efficiently collecting patient demographics information. Enters all patient information and clinical data, as required, in the electronic medical record (EMR); assists with collection of payments for hospital services and prepares a variety of charge related documentation. The Patient Access Specialist demonstrates excellence in customer service during interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, etc. and works collaboratively with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean and organized work environment. The Patient Access Specialist position will work varied shifts.
Full-time benefits include medical, vision, dental, and prescription drug coverage, as well as HSA/FSA, life insurance, long-term disability insurance, retirement plans, and generous Paid Time Off.