Patient Care Coordinator Plastics (102997)

SECTION 1: Job Summary (Summary of the basic functions of the position)

Coordinate and manage the front office of a busy plastic surgeon while working with other departments
such as clinical, front desk and scheduling to ensure high quality patient care.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)

• Interact with patients online or on phone to schedule them for appointments
• Maintains thorough understanding of clinic scheduling protocols
• Follow up with patient inquiries via phone or online
• Provide general information regarding services and products available
• Precertify all ASC procedures
• Ensure that all appointment documentation is appropriate for the visit (such as self-pay, insurance, work comp, etc)
• Support and assist front desk staff during the check in process
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization