Patient Centered Medical Home Nursing Assistant (46475)

Under general supervision of the PCMH Nurse Manager and the Director of Quality Management, the Patient Centered Medical Home Nursing Assistant provides basic nursing care requiring knowledge and application of standard procedures and instructions and supports the patient and PCMH team. Uphold the principles of WIHCC’s Vision, Mission, and Value Statements. Maintains confidentiality of all privileged information at all times.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Maintains regular attendance and punctuality.
• Assists care coordination team by routing phone calls to the appropriate team member
• Conduct reminder calls and outreach for medication refills, health maintenance visits, and chronic disease management
• Support the PCMH care team by maintaining updated patient care lists, registries, and outreach logs.
• Relay patient updates, concerns, and barriers to the appropriate nurse, provider, or care manager
• Participate in team huddles, case conferences, and quality improvement activities.
• Assists with tracking performance metrics for care coordination activities (e.g., follow-up completion rates, preventive care compliance)
• Assist in implementing patient satisfaction surveys and gathering feedback for process improvement.
• Greets patients and provides basic nursing care to patients with a variety of injuries and illness.
• In appointment clinics and PCMH, screens patients by taking and recording all vital signs, and determining the main reason for visit.
• Makes entries on patient’s charts and records other data as required in RPMS and EHR.
• Obtains, documents, and reports repeated vital signs based on policy and patient condition to nurses and providers.
• Escorts patients into examining rooms and to other areas in the facility; utilizes wheelchairs, gurneys, Hoyer Lifts, etc. as needed.
• Assists provider in examination of patients by explaining procedures, positioning, draping and assembling instruments and supplies.
• Applies and removes binding and bandages (arm slings, ace bandages, etc.) and applies simple dressings as directed.
• Performs and obtains tests and procedures, such as EKGs, cardiac monitoring lead placements, weights/heights, point of care waived tests (rapid flu, HgbA1C, glucose reading, UA, etc.).
• Reports any unusual conditions or emergencies to the team nurse and Charge Nurse.
• Ensures patient room and equipment is properly cleaned and restocked after patient care and between patients.
• Performs general maintenance duties after all patient care needs are met, including cleaning, arranging and restocking supply cupboards; cleaning and sorting supplies, instruments, and equipment; calling attention to deficiencies in supplies and equipment; cleaning utility room; and bagging soiled linens. These maintenance duties will not supersede patient care assignments or requested tasks.
• Maintains a clean and safe patient environment.
• Reports observations relative to patient’s condition and reaction.
• Provides patient education and provides accurate documentation.
• Performs quality control and provides accurate documentation.
• Provides medical interpretation as needed.
• Requires completion of tasks or duties assigned by a supervisor.
• Upholds all principles of confidentiality and patient care to the fullest extent.
• Adheres to all professional and ethical behavior standards of the healthcare industry.
• Adheres to WIHCCs Personnel Policies and Procedures, departmental policies, rules, and regulations.
• Interacts in an honest, trustworthy and dependable manner with patients, employees, visitors, and vendors.
• Possesses cultural awareness and sensitivity.
• Maintains compliance with all Human Resources requirements.
• Performs other duties as assigned.