Patient Service Associate

Join a family-oriented dental practice as a Patient Service Associate. You will play a key role in delivering a seamless patient experience — from the moment they walk in to the moment they leave. We offer a 5-day work week with day shifts only, competitive pay, and structured career growth.

What You Will Do

• Schedule, confirm, and reschedule patient appointments to optimise clinic workflow

• Process patient payments (cash, card, NETS) accurately and professionally

• Submit and verify dental claims via CHAS, Medisave, and insurance portals

• Communicate effectively with patients to create a welcoming atmosphere and address enquiries

• Perform administrative tasks including data entry, record keeping, and office coordination

• Manage office supplies and support the smooth daily operation of the clinic
  

What You Need

• Diploma or degree in any discipline

• Good communication and interpersonal skills

• Proficient in using computer systems and office software

• Able to work rotating day shifts including at least one weekend day

• Prior experience in customer service, healthcare, hospitality, or retail is an advantage but not required
  

Why Join Us

• 5-day work week — no 5.5-day weeks, no night shifts, ever

• Closed on all public holidays

• Structured training and ongoing development

• Annual leave + additional Reward Leave

• Medical and dental benefits

• Performance incentives

• Career growth: Associate → Senior Associate → Clinic Coordinator