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Providence Medical Center

Patient Service Representative

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Overview

We are seeking a Patient Service Representative, internally referred to as Patient Access Representative or Patient Registration Clerk, at our PMG – Associates in Family Medicine Group. As a Patient Service Rep, you interview the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits.

Shift Available: Days

Employment Type: Full Time

Hours: 8-hour shifts, 8:00am – 4:30pm

Location: PMG – Associates in Family Medicine, Kansas City, KS

Here are some of the benefits of working at Prime Healthcare:

  • Health, dental, and vision insurance options
  • Paid vacation, sick time and holidays
  • Bereavement leave, FMLA and other leave options
  • Employer 401K options
  • Tuition reimbursement options
  • Life, disability, and other insurance options
  • Many other amazing benefits

Responsibilities

Essential Duties and Responsibilities (includes, but not limited to):

  • Interviews the patient or his/her representative to obtain identifying and basic demographics to prep for upcoming visits
  • Schedules patients in their clinic and assists with scheduling them in others
  • Verifies insurance coverage, collects co-pays and prior balances from patients, reconciles and prepares deposits, and troubleshoots billing issues
  • Greets and checks in patients andles all incoming phone calls and routes to appropriate staff or initiates messages
  • Coordinates clinic business processes such as supply ordering, sales calls, record release, fax and mail processing
  • Must be able to: (1) operate a computer to accurately input and retrieve data; (2) communicate with the population served, staff, and providers utilizing age specific techniques; (3) maintain proficiency in medical terminology; (4) project a positive and helpful attitude.

Qualifications

Education and Work Experience

Before we go any further, we do have some deal-breakers. You must have:

  • High school graduate or GED equivalent
  • Maintain proficiency in medical terminology

Additional Qualifications That Are a Plus:

  • Previous medical setting/hospital experience
  • Knowledge of medical terminology
  • Customer service experience

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

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Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf