Patient Service Specialist

Do you enjoy helping others and creating a positive patient experience? Boone Memorial Health is looking for a friendly, organized, and detail-oriented Patient Service Specialist (PSS) to become an essential part of our outpatient healthcare team.

As the first point of contact for our patients, you'll play a vital role in delivering exceptional customer service while ensuring our clinic operates efficiently. If you're passionate about helping people, thrive in a fast-paced environment, and enjoy multitasking, we'd love to hear from you!

Essential Functions

As a Patient Service Specialist, you will:

• Professionally assist providers, staff, visitors, and patients.
• Greet and attend to patients in person and over the phone.
• Register patients according to established protocols.
• Assist patients in completing all necessary forms and medical insurance documentation.
• Ensure patient demographic and billing information is accurate.
• Inform patients of office procedures and policies.
• Maintain and manage confidential patient records.
• Coordinate patient flow through scheduled appointments.
• Answer incoming calls and transfer calls professionally.
• Schedule appointments to optimize provider time and patient satisfaction.
• Prepare daily provider schedules.
• Obtain outside medical reports as requested.
• Collect co-pays and patient payments.
• Prepare reports and statistics as required.
• Respond to requests for information.
• Process incoming and outgoing mail.
• Monitor office supply inventory and coordinate maintenance requests.
• Maintain a clean, organized, and welcoming reception area.
• Complete additional clerical duties as assigned.
• Perform all responsibilities in compliance with HIPAA regulations.

Skills, Qualifications, and Competencies

We're looking for someone who has:

• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.
• Strong organizational skills and attention to detail.
• Excellent time management skills.
• Strong analytical and problem-solving abilities.
• Ability to prioritize multiple responsibilities effectively.
• Proficiency with Microsoft Office Suite or related software.

Physical Demands

• Prolonged periods of sitting while working at a desk and computer.
• Ability to lift up to 25 pounds.
• Essential job functions may be performed with or without reasonable accommodation.

Education & Experience

• High School Diploma or equivalent.
• One (1) or more years of customer service or patient registration experience in a healthcare setting. (Preferred)

Equal Employment Opportunity

Boone Memorial Health, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, age, sex (including pregnancy), national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, family or parental status, political affiliation, or any other status protected by applicable federal, state, or local law.