Patient Services Representative

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Earn a sign-on bonus (up to $1,000) when you join our team as a Patient Services Representative!

Title: Patient Services Representative

Location: Blaine Family Medicine

City: Blaine, WA

Position: Full-time, Monday-Friday, 4x10 schedule; non-exempt (hourly).

Compensation: The full wage scale is $19.50 - $28.93 per hour. Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Candidates are eligible to receive a sign-on bonus of $1,000 when accepting a full-time position (0.75 - 1.0 FTE) or $500 when accepting a part-time position (0.5 - 0.74 FTE) (Subject to payback clause).

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
PSL accrues at 1 hour per 40 hours worked
EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

Eligibility for FCN applicable bonuses

Job Summary: This position is responsible for the daily administrative functions of the clinic, acting to support patients while adhering to company policies and standards. Duties are site-specific and may involve all or some of the following: reception, medical records, switchboard, referrals, and scheduling.

We are looking for a qualified, motivated individual with a passion for family medicine who can:

Communicate effectively
Provide excellent customer service
Effectively manage patient flow
Respond to patient questions and/or concerns in a calm and helpful manner
Accurately enter and review patient data in the EMR
Prioritize and multitask on multiple projects with frequent interruptions

Knowledge, Skills and Abilities:

Ability to establish lasting and effective employee relationships in a team environment
Proficiency in using standard computer and office equipment
Good spelling, grammar, typing, data entry, and phone skills
Ability to maintain patient privacy and confidentiality
Ability to adapt to process and procedure changes
Ability to thrive and grow in a fast-paced, learning environment
Medical office experience is helpful, but not required
Bilingual a plus

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea.