FreeHire

Infinit-O

Patient Services Representative

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This is a remote position.<\/p>\n

\n Infinit\-O isn\u2019t just about business process optimization, we\u2019re about people. For over 20 years, we\u2019ve been helping some of the world\u2019s fastest\-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data\-driven solutions, high\-performance teams, and cutting\-edge technology. Our world\-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
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\n But what truly sets us apart is our culture. At Infinit\-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people\-first approach has earned us the
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\n Great Place To Work Certification three times, and as a B Corp Certified company, we\u2019re dedicated to making a positive impact not just in business but in the communities we serve.
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\n With a highly engaged and innovative team, we don\u2019t just optimize processes; we also create meaningful change.
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The Patient Services Representative will perform the functions outlined below:<\/span><\/span>
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  • Handle patient calls related to their outstanding balances
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  • Transcribe voicemails from patients and returns the patients' message
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  • Facilitate payments utilizing client software application
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  • Review all records and makes necessary financial responsibility transfers
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  • Check patient eligibility through insurance online website
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  • Make payment plan arrangements for patients experiencing financial difficulty, and small balance write\-off based on the Client <\/span>established guidelines
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  • Escalate issues/concerns that cannot be resolved to Team Lead and/or Client
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  • Stay up to date with the changes that affect client\u2019s reimbursements
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  • Understand how the medical insurance industry works
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  • Thoroughly notes all encounters/accounts worked
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  • Always maintain HIPAA guidelines. Patient confidentiality is critical
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  • Know how to read an Explanation of Benefit (EOB) to determine patient vs client liability.<\/span>
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    Requirements<\/h3>

    Requirements<\/span><\/span>
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    • Graduate of any 4\-year course<\/span>
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    • Must have at least 1 year prior experience inbound customer service support preferably in the U.S. <\/span>medical billing industry
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    • Possesses keen attention to details<\/span>
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    • Must have excellent English written and oral communication skills<\/span>
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    • Willing to work under pressure<\/span>
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    • Willing to work U.S. hours<\/span>
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