Peer Advocate – FlexStaff (Temp)

Performs diversified administrative support, coordinative and/or secretarial duties related to the functional and/or operational needs of department and Department Head.

• Utilizes patient-centered motivational interviewing techniques to build rapport and help patients improve their health.
• Supports the primary care team by providing panel management to decrease the number of patients lost to care, non-compliant in follow up care or disconnected from primary care. Participates in the development, maintenance, and adjustment of individualized care plans for high-risk patients that address both medical and social barriers to accessing care.
• Acts as a professional liaison between hospitals, primary care providers, specialists, and community resources on behalf of patients to ensure patient centered care coordination.
• Identifies and tracks special populations, including high-risk patients and other populations due for preventive or chronic care services.
• Identifies and tracks patients discharged from the inpatient service or the emergency department.
• Uses team-based communication strategies to close the loop on referrals, hospital follow-ups and any outstanding items identified in the patient's care plan. Performs outreach activities in primary care sites, homes, hospitals, and neighborhoods

Qualifications:

• High School Diploma or equivalent, required. A Bachelor's degree Preferred
• 2 years administrative experience, required.
• Working knowledge of Microsoft applications (Word, Excel, PowerPoint), required.
• Ability to exercise independent judgment and employ basic reasoning skills.
• Ability to communicate effectively.
• Previous Administrative Office experience, strongly preferred
• Bilingual English/Spanish Speaking preferred
• Must be able to travel to various locations