Paychex

PEO Employee Support Specialist II

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Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.


Overview

To provide excellent customer service to worksite employees of Paychex clients. Respond and provide first level resolution to worksite employee questions. Processes and maintains employee records in the Oasis systems. Instrumental in the initial data loading for our clients' employee information such as their personal information, payroll tax information, direct deposit, deductions and any data needed to initially set up and maintain worksite employee, according to company guidelines.


Responsibilities

  • Timely response and resolution to employee requests via incoming and outgoing phone calls.
  • Assists Paychex clients work-site employees, including but not limited to, user access, changes to personal records, and resetting of passwords.
  • Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client's employees are set up accurately and in accordance with procedures.
  • Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines.
  • Researches, documents, and responds to questions and issues from payroll specialists and supervisors related to client specific information ensuring timely feedback.
  • Processes worksite employee change forms to ensure any personnel changes related to employment status, salary, and bank account information are entered into the payroll system timely.
  • Reviews, researches and assists other departments with reconciliation of discrepancies to ensure accuracy.
  • Adheres to workforce management scheduling and guidelines
  • Maintains knowledge of payroll operations procedures to ensure compliance with payroll and internal control requirements.
  • Other duties as assigned to support the general purpose of the position’s function.
  • Displays emotional intelligence in decision making, prioritization, and customer focus.
  • Acts as a resource to other team members in the absence of team lead or supervisor

Qualifications

  • H.S. Diploma - Required
  • 4 years of experience in Office setting.
  • Operations - Preferred
  • Communication - Preferred
  • Management - Preferred
  • Microsoft Excel - Preferred
  • Microsoft Office - Preferred
  • Firewall - Preferred
  • Active Directory - Preferred
  • Information Assurance - Preferred
  • Intrusion Prevention Systems - Preferred
  • Operating Systems - Preferred
  • Support Services - Preferred
  • Network Support - Preferred
  • Domain Name System - Preferred
  • Intrusion Detection Systems - Preferred
  • Employee Onboarding - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $15.73 - $24.75 hourly + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Live the Paychex Values

  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?

    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?

      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.