People & Culture Supervisor/Assistant Manager (C&B in charge) - Pullman Phu Quoc Beach Resort

Human Resources Management

• Review and update People & Culture policies and procedures and other human resources materials

• Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management

• Monitor the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process

• Ensure that all employees comply with the hotel policies and procedures as well as government regulations pertaining to employment practice

• Prepare and submit periodic People & Culture reports to management

• Prepare and issue correspondences relating to the People & Culture department

• Investigate and review all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. Discuss with department heads an appropriate action and recommend the final results in consultation with the Director of People & Culture

• Maintain a good working relations with all departments and all professional external contacts

Recruitment

• Coordinate with the hiring managers on the recruitment of qualified personnel based on approval by the divisional head and General Manager, following established standards, policies and procedures
• Prepare new contracts and follow-up for contract renewal

• Conduct recruitment and exit interviews
• Maintain good working relationships and partnerships with recruitment agencies / sources

Compensations and Benefits

• Keep track of overtime forms from each department and ensure that the forms are issued and approved by respective department heads / senior management

• Notify and follow up with all departments regarding attendance records before the payroll cut-off date each month

• Collect and verify payroll information from original sources such as appointment letters, overtime claim forms and payroll allowances and deduction

• Make necessary deductions from employees’ salary and payment before payday

• Compute and finalize payroll; check all computerized payroll print outs

• Take note of resigning employees and stop payment immediately upon receiving instruction

• Print & distribute pay slips after payroll has been approved and submitted to the bank for payment

• Maintain individual employees’ salary records

• Generate employee reports annually for income tax filing, submit Income Tax Returns for foreigner employees

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review and manages performance issues that arise within the team

• Constantly monitor team members performance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

Knowledge and Experience

• Bachelor’s Degree in Human Resources Management / Hotel Management
• Minimum 2 years of Human Resources Management experience
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and negotiation skills
• Excellent communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times