Personal Banker
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Job Summary**
As a Personal Banker at United Overseas Bank (Malaysia) Bhd, you will be responsible for building and maintaining strong relationships with individual customers, providing comprehensive financial advice, and selling a range of banking products and services to meet their financial needs.
Job Responsibilities**
* Acquire and onboard new individual customers, actively seeking opportunities to expand the bank's customer base.
* Develop and nurture long-term relationships with existing customers through proactive engagement and excellent customer service.
* Conduct thorough financial needs analysis for customers, identifying suitable banking products and services such such as savings accounts, current accounts, fixed deposits, loans, credit cards, and investment products.
* Provide accurate and clear information to customers regarding product features, benefits, terms, and conditions.
* Process customer transactions efficiently and accurately, including account opening, deposits, withdrawals, transfers, and loan applications.
* Meet and exceed individual and team sales targets for various banking products and services.
* Educate customers on digital banking channels and promote their usage.
* Address customer inquiries, resolve complaints, and escalate complex issues to appropriate departments.
* Adhere to all bank policies, procedures, and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
* Maintain up-to-date knowledge of the bank's products, services, and market trends.
* Participate in training programs to enhance product knowledge and sales skills.
Job Qualifications**
* Bachelor's degree in Banking, Finance, Business Administration, or a related field.
* Minimum of 2 years of experience in a customer-facing role within the banking or financial services industry, preferably as a Personal Banker or a similar sales-oriented position.
* Proven track record of achieving sales targets.
* Strong understanding of retail banking products and services.
* Excellent interpersonal, communication, and negotiation skills.
* Customer-centric mindset with a passion for building relationships.
* Ability to work independently and as part of a team in a fast-paced environment.
* Proficiency in Microsoft Office Suite.
* Fluency in English and Bahasa Malaysia (both written and spoken). Proficiency in other local dialects would be an added advantage.
* Possession of relevant industry certifications (e.g., FIMM, SC licenses) will be an advantage.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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