Personal Video Teller - Part Time M/F/S 2:00-7:15

JOB SUMMARY:
The primary purpose of the Personal Teller is to provide exceptional service to our members during each teller session. This role is responsible for processing transactions and building and maintaining strong relationships with members. The Personal Teller will maintain a positive, enthusiastic and energetic mindset while providing excellent communication, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Successfully answers sessions as presented and complete in a timely manner, demonstrated by exceeding an average of 85% of sessions per hour.
• Consistently provides exceptional member service, demonstrated by achieving an average Member Experience Evaluation score of 94.
• Process various member transactions, including, but not limited to deposits, withdrawals, and loan payments in an accurate, efficient, and timely manner.
• Maintain confidentiality of all member information.
• Balances at least 90% of the time, being no more than $100 off in any 12 month period.
• Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures.
• Maintain knowledge and comply with all policies and procedures. Complete all required training.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.